BetBit Casino - The player's self exclusion request was ignored.

Played on Betbit casino for a couple of weeks!

deposited a fair amount was paid out my withdrawals as requested.

I then asked for a self exclusion and was told I was in draw and should hold on until the draw was done! so I cancelled the withdrawal hoping to win of course!

I then didn’t abs requested a self exclusion via email to my account manager and to the main support email, this didn’t happen and I was able to deposit €300!

the manager got back to me and said he was away etc and it can take 24/48 hours to process! Other casinos are 15 minutes!

he said he would speak to the finance team about getting my deposits back 2 week ago and since that he hasn’t been retuning my emails.

basically they shouldn’t have enticed someone with a problem to stay active on a gambling site and then ignore there request for exclusion!

Hello Kdalley,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betbit Casino. Before we would try to contact the casino, allow me to ask you a few more question to clarify your case as much as possible. When was the first time you requested the self-exlusion? How long have passed since your last deposit and the last time they responded to you? Do you have any proof or communication between you and the casino? If yes, could you please send it to nikolas.b@casino.guru?

Looking forward to your answer and I hope we will be able to resolve the issue as soon as possible.

Regards,

Nick

Hi

I have forwarded all the correspondence via email!

Friday I first requested and Sunday was the deposits.

thanks

Dear Kdalley,

Thank you for the information. I'll now forward your case to my collegue Andrej who will be assisting you from now on. Wish you best luck with the case.

Dear Kdalley,

I have read through your complaint as well as the forwarded e-mail communication with the casino and I understand the situation. I’ll contact the casino and see if I can help.

I would like to invite BetBit Casino to join this conversation and participate in the resolution of Kdalley’s complaint.

Dear BetBit Casino team,

Could you please advise what is the casino’s final position on the discussed deposit refund?

We would like to ask BetBit Casino team to reply in this complaint thread and/or provide the requested information via e-mail. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Kdalley ,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

As you might know, BetBit Casino received a ‘Bad reputation’ from us, which means we would not recommend players to choose this casino. I strongly recommend you only choose casinos that received at least a ‘Very good reputation’. Here you can check the list of the casinos we recommend. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.