BetBit Casino - Player is experiencing difficulties receiving his winnings.

Hello,

support didnt answer me 10 days, they block my withdrawals.

"The site administrator has disabled deposits and withdrawals"

Amount is 325 mBTC

Regards,

Stoyan

Dear Stoyan,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Was this your first attempt to withdraw? Did you complete KYC verification in the past successfully? Is it all your real money balance or do you have some active bonus as well?

If you received some reply from the casino in the meantime, please forward it to kristina.s@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Kristina

Dear Stoyan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello,

My first withdrawal was successful. They never ask me for KYC verification. All are my real money. Also still no answer from them.

Thank you,

Stoyan.

Thank you for your reply Stoyan. I checked the casino's General T&Cs (https://www.betbit.com/terms-and-conditions) and I found this:

"3.20 Betbit will carry out additional verification procedures for any payout exceeding the equivalent of two thousand Euros (EUR 2,000) in Bitcoin currency. These actions will be carried out within a reasonable timeframe to avoid any inconvenience. Betbit may carry such verification procedures in case of lower payouts. To avoid any doubt, Betbit may delay the crediting of any such payment to the user account until such verification measures are carried out."

I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Betbit casino to join this case and give us explanation of why are the player's deposits and withdrawals disabled.

Unfortunately the casino hasn’t provided any answer on this case yet.

Dear Stoyan, is there any update regarding your case? I would like to ask Betbit Casino again to reply on this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Nick

Casino.Guru