BetAmo Casino - Player is struggling to receive her winnings.

Hallo habe bei diesen Casino gespielt und Geld gewonnen, es kam aber leider jeden Tag die Antwort sie müssen dieses Dokument schicken und dies und das und ich schrieb Denen öfters aber leider keine Antwort gar nix !! Bitte Finger weck von diesen Casino 

Dear Nemeina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much Nemeina for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Danke 

Hi Nermina, 

I looked at your complaint and the screenshots. Let me ask you a question. The Betamo support asked you repeatedly to upload a screenshot of a Skrill EPS deposit with a visible date of the deposit. Have you uploaded the required document with all necessary information? If so, please upload the screenshot here, I may be able to find out what's missing.

Hallo ja habe das Geld erhalten vielen Dank 

Sie können es als abgeschlosse sehen 

Hi Nermina,

I'm glad to hear that your issue got resolved. I will now mark it as 'resolved' in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future.