Betador Casino - Player's account has been suspended due to an alleged verification issue.

I found out about them here on casino guru and I joined. They had a nice selection of games and seemed to be legit because of the live sports betting especially. It normally keeps casinos in check due to its popularity and constant activity it never ends and that deepens my concern further. They have the chance to put a hurting to a lot of people before they just bounce. And that is what they did to me. I joined and started depositing I had some money into their casino and I finally hit for 2000$ and went down to 800$. I submitted my verification the day I joined and was approved. I do this at every casino before I even deposit. EVERYONE should. I went to withdrawal and it said verification needed. I instantly had a bad feeling. and live support told me that all USA accounts are on hold until they figure something out. They told me 1 day 2 day 3 day. and that is when I could get a hold of someone because they started ignoring me which put up a red flag. And then I read a review same as this one and I called them on it and next thing I know I am on my account trying to get a hold of live chat my account shut off and said get a hold of customer service. I have emailed customer service and support and the next thing I do is get your help because if I do not get my money I am going to bring these guys down. They have a license and I was depositing my real USD I work for into their casino and I am going the legal route with a lawyer. Because I have not had that happen since the early years. I mean I have been online gambling for, well as long as you guys have been around maybe longer. And we do not want to even let them TRY make money let alone get rich burning people. They are a brand new casino and they have a license and I was playing 1000% legit on my side all clean real money my money clean deposits with records of the deposits everything documented in case something like this happened. With that lets shake their brand new very fragile online world like an ant farm and see how they like that mark. This one will not be easy to heal from I will tell you that. A blatant right in front of everyone saying, WE BURNED YOU AND DO NOT CARE. WELL THEY ARE GONNA CARE. USA BOYCOTT BETADOR UNTIL JUSTICE IN MY CASE IS SERVED. AND IF NOT HAVE THEIR LICENSE SUSPENDED. BECAUSE IF THEY DID IT LIKE THIS TO ME THEY ARE NOT AFRAID OF DOING IT TO THEIR OWN FAMILY.

Dear Blatant78,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify when exactly customer support informed you that they had decided to put all US accounts on hold? Have you received any explanation as to why the accounts are suspended and when the suspension is expected to end?

When was the last time you communicated with customer support, and what was the communication about? Please forward me all the communication between you and the casino that could be relevant to the investigation of your case. My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

They said the same thing to a few people that had their accounts shut down. And they told me it would be resolved soon. There is no such suspension of USA accounts it would be with all casinos in their jurisdiction and there is a lot of casinos there. They are letting people from the USA deposit and play. I had my brother make an account and see if they were telling the truth. And they are not. I will attach the conversation I had, but that is irrelevant. Have you talked to them and gotten a response? What did they say? They shut my account down in hopes I would not pursue them. THERE IS NOT A REASON IN THIS WORLD THEY CANNOT SEND ME MY WINNINGS. If they can take deposits they can send winnings. They did not ask me if I was in a neutral country. is a real I.D. that allows travel the same as a passport. They are liars and need to give me my winnings before I contact their administrator and issuer of their license to have an online casino and let them know what they are up to. Straight do damage to their brand new license and opportunity to burn people. Tell me do you really think what they are doing is not classic your gonna get burned scam ass shady online casino behavior? I know you can smell it a mile away. It is a simple fix if they do not want this to spread through social media and the whole digital world like a disease that won't go away. I will make a blog about it. I will make sure it is the first thing you have to read before you can reach their website. They will not enjoy it. Freedom of speech here in America is the greatest country on the planet earth. They better remember WE ARE PAYING THEIR BILLS. THEY NEED TO GIVE ME MY MONEY NOW. I cannot communicate with them they will not answer. Please just know in your heart they are liars and they just need to pay me .They beat around the bush on everything and were not clear about nothing live support would ignore me and hang up on me and when customer support did the same thing. It threw up a this casino that is going to try to burn me RED FLAG. And look what happened I could see it coming from a mile away. Please let me know if you talk to them and tell and what they say And let them what I am going to do if they don't just do the right And that is simple PAY ME without saying another word, or wasting another minute of our time. If they want to avoid catastrophic irreversible damage to their casino right at the beginning of their journey in the online gaming world.

Thank you very much, Blatant78, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Good day, thank you again for your assistance, but this is moving relatively slow. I am waiting for any information that you have come up with that will help this situation. Because up to now I have not gotten my winnings nor reply from Betador and I am not quite sure where your team stands in the way of getting me my winnings. Because I need them ASAP. My family's need is dire for these funds that I was able to win at a time of need and now I need them more than ever. Please help this task get done in a timely and productive manner. It has already been too long. Thank you. I am waiting

Hello Blatant78,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to see if I can help. I understand your urgency in resolving this issue, but please note that thoroughly reviewing the situation and finding a suitable solution takes time. While we will do our best to help, we cannot guarantee a positive resolution of your complaint, as various factors come into play. I kindly ask for your patience during this process.

We would like to invite Betador Casino to join the conversation.

Dear Betador Casino,

Could you please provide more explanation on why is the player's account suspended? If the information can't be shared publicly, please send it to me at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Blatant78,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curaçao Authority (complaints@gaming-curacao.com) and submit a complaint to them. The Gaming Authority might have more options and tools to help players. Please let me know how they responded (michal.k@casino.guru). I am sorry I could not be of more help on this occasion. I can only recommend checking the reviews of each casino before you sign up and only playing in licensed and good-rated casinos to avoid disappointments like this in the future.

Best regards,

Michal

Casino Guru