if you win there maybe you will never allowed to withdraw... you cant even never compliance about it. avoid!
- it isn't user friendly stuff
- ugly customer service
- bad design
bet365 Casino review
Safety Index
by Casino Guru
User feedback:Great
Rated by 183 users
Payment methods
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(11)
Payment methods (11)
Hillside (Europe) ENC
2021
> $100,000,000
OverviewBonusesUser reviews183Safety Index explainedDiscussion1Payment methods11
bet365 Casino Review
Our independent casino review team has taken a detailed look at bet365 Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. bet365 Casino has a Very high Safety Index of 9.8, making it one of the most secure and fair online casinos on the web, based on our evaluation criteria. Keep reading our bet365 Casino review to learn more about this casino and decide whether it is a good choice for you.
Fairness and safety of bet365 Casino
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our bet365 Casino review, we extensively examined and analyzed the Terms and Conditions of bet365 Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
Based on our estimates or gathered data, bet365 Casino is a very big online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we are aware, no relevant casino blacklists mention bet365 Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
On the whole, also considering other contributing factors in our assessment, bet365 Casino has achieved a Safety Index of 9.8, which is classified as Very high. This casino can be considered an amazing option for most players since it fosters fairness and honesty in their treatment of customers.
Terms and Conditions of bet365 Casino evaluated
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We did not find any unfair or predatory rules in the Terms and Conditions of bet365 Casino during our review.
Player complaints submitted about bet365 Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 42 complaints about this casino in our database. Because of these complaints, we've given this casino 4,742 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
bet365 Casino user feedback and reviews evaluated
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
Judging by the 183 user reviews given to bet365 Casino, it has a Great User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Licenses and company data
bet365 Casino is owned by Hillside (Europe) ENC and has estimated revenues exceeding $100,000,000 per year. This makes it a very big online casino according to our classification.
bet365 Casino has been granted a gambling license in Germany issued by Gemeinsame Glücksspielbehörde der Länder.
Payment methods, win and withdrawal limits
bet365 Casino supports 11 payment options. This includes: Skrill, Neteller, PaysafeCard, VISA, Mastercard, Trustly Pay, PayPal, Maestro, Wire-transfer, Skrill 1-Tap, Klarna.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at bet365 Casino in the table below.
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During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at bet365 Casino, managing your account, withdrawals, or other matters. bet365 Casino has a good customer support, judging by the results of our testing.
bet365 Casino slots and casino games
bet365 Casino offers these types of casino games: Slots, Betting.
Casino games from 5 game providers are offered. This includes Play'n GO, Pragmatic Play, Red Tiger Gaming, Greentube, Gamomat.
bet365 Casino bonus offers and codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
Unfortunately, there are no available bonus offers from bet365 Casino in our database at the moment.
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(11)
Payment methods (11)
Games
Show all
Slots
No roulette
No blackjack
Betting
No video poker
No bingo
No baccarat
No jackpot games
No live games
No poker
No craps
No keno
No scratch cards
No eSports betting
No crash games
Types of games
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Visit Gamecheck ProfileLanguage options
English website
All languages
(13)
All website languages
English
French
German
Italian
Russian
Spanish
Bulgarian
Greek
Hungarian
Polish
Portuguese
Romanian
TurkishEnglish customer support
All languages
(13)
All customer support languages
EnglishFrenchGermanItalianRussianSpanishBulgarianGreekHungarianPolishPortugueseRomanianTurkishOnly German live chat
Game providers
Casino screenshots
Positives
- Website supports many languages
- No withdrawal limits
- Various responsible gaming options available
- Simple and clean website design
Negatives
- Small selection of game providers
bet365 Casino bonuses
Browse all bonuses offered by bet365 Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews of bet365 Casino
This is a place to share experience with bet365 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Do you have any experience with this casino?
Write a reviewCasino Guru
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Horrible outfit!!!! They will look at your account for no just reason even if there's money sitting in the account it will give you an error code LL01 and then no one will explain to you what the hell is going on and they will suspend you for good for no good or justified reason at all ridiculous!!!
- Customer service is horrendous !
- They restrict and block accounts for no reason and give you no explanation even if money sits in your account!
- Stay Away!
- Withdraw is like pulling teeth to get payed out timely. It's going to take days to receive . That is assuming they don't block your account first! Ludicrous outfit!!!
bet365 Casino — I’ve used this site for years and never had any real issues in all that time. It’s dependable, the games run smoothly, and payouts are generally solid.
That said, there was one situation that frustrated me and I still don’t totally understand why it happened, which left a bit of a sour taste. Because of that, I’m staying neutral on that specific experience even though the overall site has been reliable.
Overall rating: 9/10 — only lost a point because of that one annoying experience, but otherwise a very good casino.
That said, there was one situation that frustrated me and I still don’t totally understand why it happened, which left a bit of a sour taste. Because of that, I’m staying neutral on that specific experience even though the overall site has been reliable.
Overall rating: 9/10 — only lost a point because of that one annoying experience, but otherwise a very good casino.
They closed my account without explanation. I received a response that they could not tell me why. I have accounts in all available casinos in Bulgaria and only this casino allows itself such impudence.
- They close accounts for no reason and give no explanation.
The best casino here in Chile, especially in Valparaiso, since we feel they are English by tradition. We are the English of South America, our second mother country. Long live England and Chile, united forever.
- good attention in the chat
- instant payments
- good promotions
- none
- none
- none
Navigations is smooth and receptive. I like this site for betting on CS2 especially when is Major.
Fast withdrawal but had experience one time when was waiting more than 6 hours.
Fast withdrawal but had experience one time when was waiting more than 6 hours.
- Best express bets on Esports
- Some livegames are lagging
- Sometimes app is lagging
- Requesting to often authentification
My experience with Bet365 has been disappointing. While the platform looks professional at first glance, I encountered multiple technical issues — including login bugs, crashes during live betting, and odds changing mid-bet.
Customer support was unhelpful and slow to respond, often giving generic answers without actually resolving anything. On top of that, the overall handling of account issues felt careless and borderline unprofessional.
For a company of this size, I expected a much higher standard of service and reliability. Unfortunately, I can’t recommend Bet365 based on my experience.
Customer support was unhelpful and slow to respond, often giving generic answers without actually resolving anything. On top of that, the overall handling of account issues felt careless and borderline unprofessional.
For a company of this size, I expected a much higher standard of service and reliability. Unfortunately, I can’t recommend Bet365 based on my experience.
- nice design
- unprofessional customer support
I'm a new user at this great site, and so far it's been a very pleasant experience. The casino, sports betting, live casino, and exclusive games—there's something for everyone. I liked that they're strict with verification; it shows they're very serious. I made a profit on my first deposit, and the withdrawal was hassle-free and fairly quick. I was paid using the same method I used to deposit. In short, a very pleasant experience...
- Quick check.
- Very fast withdrawals.
- Huge place for all tastes.
- Elegant and agile design.
- I would like to see Evolution add a live casino.
There is no intervention during risky gambling behavior. I lost a large amount of money in a short time without any warnings, limits, or contact. Complaints are dismissed with standard replies, and there is no meaningful response.
Customer service contact is very poor.
Tip: Do not use this provider. If you want to gamble, choose a different company with good reviews instead of this one.
Experience period: 2021–2022, and continued issues in 2023 and 2024 as documented in email correspondence.
Avoid this provider. They do not care about their players.
Customer service contact is very poor.
Tip: Do not use this provider. If you want to gamble, choose a different company with good reviews instead of this one.
Experience period: 2021–2022, and continued issues in 2023 and 2024 as documented in email correspondence.
Avoid this provider. They do not care about their players.
- No intervention despite clear risky gambling behavior
- Complaints ignored or answered with generic, useless replies
- Customer service is slow and unhelpful
- No effective policy for responsible gambling or player protection
The goats of offshores in my opinon. Awesome bonuses, and boosts, great support team and instant payouts
- Quick Withdraws
- Easy KYC
- Good Support Team
Bet365 is in itself a very good casino, there are lots of options to play games, slots or sportsbet. Odds on sportsbet are very good, but not too good to be true. There are many different options within the same game, for example, in blackjack you can choose to play robot dealer from several different suppliers. You can also choose to play live blackjack with a real dealer, where you can praise the staff for both efficiency and minimal errors. There are many good slots and they generally work fine, however, there may be problems getting a proper connection to their server even if you have good internet. Other than a few minimal things, the experience at bet365 is otherwise very good, it is very good design and it is visually nice to look at, the color scheme works very well.
- Good and easy design, easy to use, good odds on sports betting, easy to withdraw, good customer service, many good slots and many good games
- Lacks a lot of good slots, doesn't always run super fast and has experienced that you haven't gotten your money back as you won.
I deposited 3500 via Upaisa and filled in all the required fields. Two minutes later, I received a message stating that my deposit had been rejected. When I contacted customer support, they asked for the payment receipt, which I promptly provided. They then told me to wait due to high traffic on the website, so I complied. However, I am still waiting without any clear explanation for the rejection of my deposit. This situation is both unexpected and frustrating. I am concerned about my funds and cannot afford to lose my money.
- Customer support requested the payment document, indicating an attempt to resolve the issue.
- All required fields were filled out correctly.
- The deposit was rejected without any explanation
It's nice but they don't pay attention to customers suggestions
- variety of games
- bad customer support
Isnt bad Casino but money goes down extremly fast,they have a lot choice of slot machines also if you win they cashout extremly fast
- Withrawal extremly fast
- Good support
- Lot of games
- Bad RTP
- No bonuse offers for highrollers
This online casino accepts players from Norway and offers a wide range of games. The customer service team is friendly and helpful – they helped me smoothly get my first deposit bonus. However, the website tends to be a bit slow on smartphones, which could be improved for a better mobile experience.
- The casino accepts players from Norway.
- Offers a wide selection of games.
- The customer service team is friendly and helpful.
- The website tends to be a bit slow on smartphones.
I really liked the customer support line. You can actually talk to a real person
- All lot of different sports to choice from
- I don’t know yet
As an avid gamer, I’ve tried several gaming platforms over the years, but this one truly stands out! From its intuitive interface to its vast library of games, everything about this platform feels designed with the gamer in mind.
- As an avid gamer, I’ve tried several gaming platforms over the years, but this one truly stands out! From its intuitive interface to its vast library of games, everything about this platform feels designed with the gamer in mind.
This casino will be one of the main casinos only because it’s so large so I know it’s relatively safe. Here is a casino where I can win 30,000 and not get worried of my account being blocked. That being said there are much better options for this safety.
- Very large casino
- Platform works fast
- Nice support
- Very plain
- Not engaging
- Mediocre promotions
I really liked this casino, it has a very good selection of games. The support is good and pleasant to answer questions. The design is very elegant and easy to navigate.
Very good selection of games, quick response from customer service, works well technically, clear structure, good bonus program and fair bonus conditions. I highly recommend it.
Very good selection of games, quick response from customer service, works well technically, clear structure, good bonus program and fair bonus conditions. I highly recommend it.
My experince with this casino platform is great, the transaction for deposit and withdrawals are smooth, the games are excellent and the customer team responds quickly to inquiries.
One of the best casinos I have played at. KYC verification was quick, within 2 days and after that withdrawals takes 1-4 hours to process normally. But its still very quick.
Excellent Game selection and providers
Bet365, I am impressed.
Excellent Game selection and providers
Bet365, I am impressed.
- Withdrawals are very fast
- Great reputation
- Big Casino
- Recognition
- Games, free spins and bonuses
- Big game selection
- Fast KYC process
- Not that i can think of, except maybe to implement a mobile app for better responsiveness.
I signed up for playing and I could not even passed ID verification, when I tried to contact support they are ignoring me and giving no explanation why my account was blocked.
- they blocked my account
- blocked my account for no reason
Everything was good here , games , offer, deposit , withdrawal. They respected every rule . Only i had to wait some time to receive letter over post for verification. They are reliable if you ask me. Professionals.
- Good games
- Trustworthy
- Fast payments
- Good Service support
- Great design
I recently explored the website and was highly impressed! The interface is sleek and easy to navigate. The diverse game selection, including slots and live casino options, is fantastic. The site is fast and runs smoothly, which made my experience enjoyable. I appreciate the detailed game descriptions and accessible customer support. I highly recommend it for a superb online casino experience!
- Awesome design, good tournament
Very professional casino. It is noticeable that it is one of the biggest players on the market - very good range, fast support and the website is technically very well built.
- Fast support
- Relatively simple verification
- Good selection
- Less choice in some countries when it comes to sports betting
If you made money in the free tournament do you payout?anyway nice being onbord colorful i like good job guy keep it going brilliant staff
- Good casino colorful nice to play keep it going
- I don't think you pay out on free tournament game or do you?
Profile created, correct personal data filled in, ID photo sent. And the account is immediately blocked. Without any explanation or reason. And now they refuse to delete the personal data shared by me. Criminal activity of collecting personal data and using it for who knows what.
How likely are you to find a suitcase of pounds than to win here. There are no bonus purchases. Fully manipulated slots. I have never met such an aggressive rtp, €500 with €0.40 and it didn't go up even once. Years ago, when I was playing here, I encountered the same things again. What can I say, I think the worst casino out there
- rtp 0%
The odds are low, but the site is quite well-designed, but there are too few deposit methods.The site itself is easy to see and the color scheme is good.The first deposit itself is a lot of work and requires identity verification and personal information with address.
- High security, very easy-to-read site You can see past betting history in graphs, which you can't find on other sites.
- OUTRIGHT compatible
- Low odds First deposit is very time consuming Very limited deposit + withdrawal methods Unable to watch Premier League
I have been playing at bet 365 for years. They have never made it a problem to withdraw funds, in fact they are immediate.
- Transparent
- Funds in your account in 5 minutes
- Cash Giveaways
Safety Index of bet365 Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of bet365 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
The Safety Index of this casino was calculated based on our research and data collected by our casino review team.
Learn more about casino review methodology
Complaints about bet365 Casino and related casinos
(119)119All1Opened42Unresolved13Resolved63Rejected
Complaints directly about bet365 Casino
Our verdict
Player stopped responding
Closed
Submitted:
27 Jan 2026
Disputed amount: $540,000 ARS
Our verdict
Player stopped responding
Closed
Submitted:
02 Jan 2026
Disputed amount: 100 лв
Our verdict
Player stopped responding
Closed
Submitted:
22 Oct 2025
Disputed amount: €40
Our verdict
No reaction policy
Unresolved
Submitted:
25 Jun 2025
Disputed amount: 2,555 S/.
Our verdict
Player stopped responding
Closed
Submitted:
25 Jun 2025
Disputed amount: 2,580 S/.
Our verdict
No reaction policy
Unresolved
Submitted:
01 Jun 2025
Disputed amount: 7,303 INR
Our verdict
No reaction
Show more complaints (+10)
Unresolved
Submitted:
01 Jun 2025
Disputed amount: C$1,400
bet365 Casino Discussion
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