The player from Greece faces an issue with BDMBET, where his verified account was closed after requesting a withdrawal of 900 euros. The casino claims there is a second account, which the player denies, and is now requesting documents related to a Skrill account that does not exist as all deposits were made through Neteller. The player believes his funds are being unjustly withheld.
BDM Bet Casino - Player's account has been closed and funds delayed.
Amount: €900
BDM Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
6d 3h 49m 54s
Case summary
20 hours ago
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22 hours ago
Good evening, I created an account at a casino that I found on your website, which had good reviews. after the account was verified via kyc and everything was perfect when I requested a withdrawal of 900 euros after 40+++ hours passed my verified account was closed. and when I asked them they told me something about a second account which is not valid. I explained to them that I don't have another account. and I really don't have anything else because I found him in your casino guru a few days ago.
They tell me if I want my money back,I send documents with my skrill account for my deposits and my address. BUT I don’t have skrill account and every deposit was from my Netteler account. I told to them but they don’t care. I have documents with my deposits. And documents with my verification.
I think they stole my money by telling lies. I have evidence for what I say about account verification.
BDMBET WAS THIS CASINO
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20 hours ago
Dear dhmhtrhsvor,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Have you accumulated your winnings with or without an active bonus?
Do I understand correctly that the casino promised you a refund of your last deposit?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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20 hours ago
Translation
In general, quite a few people come to my house, because I often host well-known friends and my family. I don't know much more. all I know for sure is that I found BDM casino from your website. The winnings I collected were without active bonus with deposits that I had, from the Netteler account. There are also details about my account deposits and verification. Thanks for your time.
Automatic translation:
Casino Guru is examining the case
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
