The player from Portugal attempted to withdraw 106 LTC (equivalent to 6900 euro) from an online casino, but received a 'permission denied' message. The player also states that the casino's live support is very slow in responding. The complaint was resolved as the player got paid out.
BC.Game Casino - Player's withdrawal of winnings denied.
Amount: Ł106
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Tried to withdraw my 106 LTC, (6900 euro) from bc.game, and appears permission denied.
I need my money back and the live support takes ages to answer messages.
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1 year ago
Hello tds255,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
My account has both KYC verified, I contacted the support and they asked me for
1. BCGame Username
2. Registered Email Address
3. One Deposit Transaction (TXID)
4. Commonly used IP Address
5. Commonly used device
I sent all these infos, and right now am waiting for their answers
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1 year ago
Got an email from them telling me I would be able to withdraw my money, and then when I tried to take my money, the withdrawal was rejected again because of "audit failure". Hope I am not being scammed.
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1 year ago
Hey, please try again to withdraw; it should work!
Best Regards
PANDA - BC.GAME
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1 year ago
Hello, I have taken half of it, and when trying to take the other half to the same wallet, I am getting permission denied as you can see in the photo, please fix this
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1 year ago
Hello tds255,
Were you able to withdraw the remaining balance from the casino since your last post here?
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1 year ago
Translation
They paid now. Thank you, I consider the complaint closed.
Automatic translation:
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1 year ago
Dear tds255,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
