BC.Game Casino - Player's withdrawal of winnings denied.

Tried to withdraw my 106 LTC, (6900 euro) from bc.game, and appears permission denied.

I need my money back and the live support takes ages to answer messages.

Hello tds255,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account has both KYC verified, I contacted the support and they asked me for

1. BCGame Username

2. Registered Email Address

3. One Deposit Transaction (TXID)

4. Commonly used IP Address

5. Commonly used device

I sent all these infos, and right now am waiting for their answers

Got an email from them telling me I would be able to withdraw my money, and then when I tried to take my money, the withdrawal was rejected again because of "audit failure". Hope I am not being scammed.

Hey, please try again to withdraw; it should work!

Best Regards

PANDA - BC.GAME

Hello, I have taken half of it, and when trying to take the other half to the same wallet, I am getting permission denied as you can see in the photo, please fix this

Hello tds255,

Were you able to withdraw the remaining balance from the casino since your last post here?

They paid now. Thank you, I consider the complaint closed.

Dear tds255,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru