The player from Australia has completed all required KYC and 2FA verification processes, yet remains unable to withdraw funds from the casino. Despite having their verification accepted, the player receives vague responses from live chat support.
BC.Game Casino - Player’s withdrawal is delayed despite verification.
Amount: A$10,000
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 13h 29m 59s
Case summary
10 hours ago
Public
Public
15 hours ago
I am unable to withdraw from my account after following all 2FA, KYC etc and being verified on every part of my account. The live chat staff said I needed to do the KYC verification to withdraw.
i did both the basic and advanced KYC and both have been accepted/passed but I am
still unable to withdraw. Live chat are being vague and not giving any info.
Public
Public
10 hours ago
Hello Hocking13,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hocking13 has 6d 13h 29m 59s to reply
