The player from Ukraine was struggling to withdraw funds from an online casino, despite having passed both regular and advanced KYC checks. The withdrawal option had been blocked without any clear reason given to the player. Upon the player's complaint, we had contacted the casino on his behalf, and the casino had responded that his account was back to normal after the KYC process and that he had set a self-exclusion for three months. We had asked the player to confirm this information, but without his response, we were forced to close the complaint.