BC.Game Casino - Player’s deposit not credited to the account.

 I deposited 2000 INR using UPI payment method to the casino on Nov 24th, 2023, deposit went through, but funds were not credited to my account, I submitted successful UPI transaction screenshot and UPI reference number as per casino submit complaint procedure. I waited now they said that it did not came through. Multiple times ticket was failed, I have approached the bank and they told me that transaction was successfull. Bank has issued the bank statement with reference I'd. The order I'd is F-1783442673573472159 and the reference code for the transaction is 369422706917. Please resolve my complaint at the earliest. Thank you again.

Dear tahaanshah9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hi,

Please send the bank statement from Nov 23 - Nov 28 and screenshot from the UPI app of successful transaction and we will surely look into it for you.

Also please include your BC.GAME Userid

Best Regards

PANDA - BC.GAME

Dear tahaanshah9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, I will share the details with you. Please share me your email addess, so that I can share the bank statement, and other payment receipts. I'm unable to send the bank statement in the reply box, its not allowing me to send the the bank statement which is in pdf format. Please share your email address, so that I can share the details with you. Thank you.

Dear tahaanshah9,

I believe you can simply send it to the casino's support e-mail to: support@BC.GAME

Please let us know once you send it and the casino replies to you.

I have shared the details succesfully. You can find the bank statement, and payment receipts.

I have shared the details succesfully to support@BC.GAME. You can find the bank statement, and payment receipts.

Any update?

I registered a complaint regarding the transaction at my bank on 26th November. Bank gave me a time of 13 days in order to get this checked from their backend team, I contacted them today in order to check the status of my complaint. However, my complaint got rejected, as amount has been successfully credited to merchnat bank. Its my hard earned money, please help me and do the needful at the earliest.

Hi, we have received the statement, and it has been sent to our merchant team. I will get back to you with an update soon.

Best Regards

PANDA - BC.GAME

Hi,

The deposit has been credited to user's account. Please let me know if there is anything else I can assist you with.

Best Regards

PANDA - BC.GAME

Dear tahaanshah9,

Can you please confirm that the deposit has been credited to your account?

Thank you, I received.

Dear tahaanshah9,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru