BC.Game Casino - Player’s account has been closed.

Мне закрыли доступ к аккаунту и попросили пройти верификацию на сайте https://in.sumsub.com/websdk/p/lR6EipK0vGWytU12

Я ее успешно прошел . После чего казино ответило мне вот таким сообщением :

Dear customer,

Thank you for contacting us. We regret to inform you that after a thorough review of your account activity, it has been determined that you have violated our Terms of Service by engaging in prohibited techniques. This action is strictly prohibited and undermines the integrity of our website.

As a result, your account has been permanently locked. This decision is final and in accordance with our Terms of Service - which all players agree to adhere to upon registration.

We take these matters seriously to maintain a fair and secure environment for all our players. Please note that the decision to permanently lock your account has been made after a thorough and fair investigation.

We appreciate your understanding of our policies and thank you for your cooperation. Stay safe.

Прошу помогите разобраться в этом вопросе , я просто делал ставки и ничего более .

Dear kostgor,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

Have you accumulated your winnings with or without an active bonus?

Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

There were sports bets. They gave me a bonus but I didn’t take it. I also played baccarat in the casino. There were no successful conclusions.

Thank you very much, kostgor, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello kostgor,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and just so you know,if it is found that you were using prohibited methods in your sports betting activities, we will not be able to provide assistance. Our expertise does not cover issues related to sports betting, and therefore we would not be able to offer accurate advice due to our limited knowledge in this area.

We would like to invite BC.Game Casino to join the conversation.

Dear BC.Game Casino,

We kindly request that you provide us with all relevant details, along with any evidence, regarding the player's involvement in the prohibited techniques as outlined in the email they received.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi,

The user has been blocked for breach in the terms of conditions for sports betting and slots. We have already provided the necessary details to Michal, and also our email team has informed the user with the breach information clearly. Unfortunately, we are unable to assist the user any further.

Best Regards

Panda

Dear BC.Game Casino,

I appreciate the information and evidence you have shared thus far. I have asked for some extra details and am looking forward to your reply.

Hello Michal,

The other information is also sent to you now apologies for the delay. Just to further mention regarding the issue here, the user was involved in opposite betting on sports and as well as on our third-party provider and locked by the providerd risk control. This breaks our terms and service and we acted upon that locked the user.

Best Regards

Panda

Thank you for your messages and the provided evidence, BC. Game team.

Dear kostgor,

After a careful review of the information and evidence provided by the casino team, I am afraid I am no longer able to pursue this case. We have received evidence from the casino team that you were involved in opposite betting on sports as well as in live games, where this was flagged directly by the game provider. Such actions are strictly prohibited in all reputable casinos, and we agree with the BC.Game Casino actions.

Under these circumstances, I regret to inform you that I cannot offer any further assistance, and as a result, this complaint will be rejected.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future and we will try our best to help.

Best regards,

Michal

Casino Guru