The player from Brazil had complained about the bonus mechanism at the casino, stating that the terms had been unclear and misleading. He had been unable to use his bonus, worth R$450, despite his continued gambling. The player confirmed that his withdrawal had been processed successfully and he no longer had any issues. We then marked the complaint as 'resolved'.
BC.Game Casino - Player finds the bonus mechanism misleading.
Amount: 450 R$
BC.Game Casino
Safety Index:Above averageSafety Index
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7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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10 months ago
Translation
Guys, the bonus is misleading. You deposit, and you do not win anything. You have to gamble a ridiculous amount only to lose, while the bonus just sits there locked. This is not a real bonus. I felt deceived.
Automatic translation:
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10 months ago
Dear robersongunit,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BC.Game Casino. I’m afraid I will need more information regarding your problem.
- Please could you elaborate?
- Which bonus was activated on your account?
- What does the disputed amount (R$450) refer to in this situation?
I will be waiting for your reply patiently.
Best regards,
Tomas
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10 months ago
Translation
Hi Tomás, that's right, 450 value of my bonus in the game, but there is no way to use it, so in my opinion I shouldn't call it a bonus, as it encourages the player to deposit trusting in the bonus, and in reality you can't use it.
Automatic translation:
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10 months ago
I am afraid I will need more information.
Please provide a screenshot of the promotion you activated, as I am not sure what the unfair aspects might be in this situation.
Have you contacted the support regarding the issue? How did the casino respond?
If you have saved the correspondence with the casino, please forward it to my email at tomas@casino.guru
Alternatively, you can post screenshots here.
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10 months ago
Dear robersongunit,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
Translation
If you are referring to the bonus, which in my opinion would not be a bonus, but they are correct in relation to the earnings, I have already made my first withdrawal, everything went well. Case closed 
Automatic translation:
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9 months ago
Dear robersongunit,
I'm glad to hear that your cashout was processed successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
