5 months agoOriginalTranslation
On my third deposit over 100 dollars, I tried to withdraw 2.3 BNB, I had deposited 0.203 BNB, I withdrew up to that amount, I tried to withdraw and I couldn't, they refused my documents several times, when they finally accepted my data, they made up the excuse that I reached the maximum winnings with bonuses, but I was playing with my health, and it is not up to me to impose bonus limits but the platform, and if there is a limit why didn't they pay me at least that limit? Finally, after the reversal of this bonus I lost several times and again I made the withdrawal up to 2.3 and made the withdrawal, which was not allowed and soon after my balance was reduced again to 0.203, believe me, after days of tiredness I still haven't been paid or withdrawn the amount.
- Casino does not pay.
Automatic translation:
2
Playfina Casino
3 months ago
Dear Robersongunit,
You have already submitted a complaint regarding this issue on this platform, for which we provided you with a detailed response. We would like to emphasise once again that we are a licensed casino and strictly adhere to the established rules. One of these rules was violated when you exceeded the maximum allowed bet with an active bonus.
You can review our detailed response again at the following link: https://casino.guru/playfina-casino-player-s-withdrawal-has-been-delayed-1
Feel free to reach out to us for any enquiries or assistance. Our Live Chat is at your service 24/7 and you can also contact us via email at support@playfina.com. Ensuring that your gaming experience is seamless is our utmost priority here at Playfina.
With all best wishes,
Playfina Casino
You have already submitted a complaint regarding this issue on this platform, for which we provided you with a detailed response. We would like to emphasise once again that we are a licensed casino and strictly adhere to the established rules. One of these rules was violated when you exceeded the maximum allowed bet with an active bonus.
You can review our detailed response again at the following link: https://casino.guru/playfina-casino-player-s-withdrawal-has-been-delayed-1
Feel free to reach out to us for any enquiries or assistance. Our Live Chat is at your service 24/7 and you can also contact us via email at support@playfina.com. Ensuring that your gaming experience is seamless is our utmost priority here at Playfina.
With all best wishes,
Playfina Casino
