HomeComplaintsBatery Casino - Player's deposit is delayed.

Batery Casino - Player's deposit is delayed.

Amount: 1,680 INR

Batery Casino
Safety Index:Very low
Submitted: 09 Apr 2024 | Case closed : 05 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from India had a problem with a deposit of 1680 INR to the casino that had been pending since 28 March. We asked him to provide further details, including whether he had contacted the payment processor or the casino about this issue, and if this was his first deposit at the casino. We rejected the complaint because the player stopped responding to our inquiries.

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8 months ago

My deposit of 1680inr is pending from 02.12 p.m on. 28 March transferred to B.M TRADERS

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8 months ago

Dear rxscorpio6318,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

  • Please, could you clarify if you have tried contacting your payment processor regarding this issue?
  • Was it your first deposit in this casino?
  • Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

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8 months ago

Dear rxscorpio6318,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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8 months ago

Thanks for your email. Has your deposit been processed successfully?

Have you contacted the casino? With what result?

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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