Bass Win Casino - Player’s winnings haven’t been received yet.

I have won a large amount of money and have now been told I can’t withdraw my money as the casino are investigating my win,

I feel this casino is trying to find a way not to pay and they have also informed me if everything is legit I can only withdraw 400euro every 36 hours wi CNN will mean I have to wait over a year to withdraw my full balance

Dear shaunhutchinson1987,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear shaunhutchinson1987,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, everything is confirmed and they have been paying me 400 euros every 36 hours so will take some time to get the full amount

Dear shaunhutchinson1987,

I’m glad to hear that the payments have been confirmed, even if in smaller installments. Please keep us updated on whether payments continue as expected over the coming week, and we will proceed to close the complaint accordingly.

Best regards,

Nick

Dear shaunhutchinson1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, yeah all payments are still comeing in

Dear Shaun Hutchinson,

I hope this message finds you well. Could you kindly confirm whether the payout is limited to 400€ every 36 hours? According to the casino’s terms and conditions, the daily withdrawal limit is listed as 2000€, so I wanted to clarify if this payout schedule is in line with that.

I appreciate your attention to this matter and look forward to your response.

Best regards,

Nick

Dear shaunhutchinson1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.