HomeComplaintsAfun Casino MX - Player's deposit is not reflected in the account.

Afun Casino MX - Player's deposit is not reflected in the account.

Opened
Current status

Waiting for player to reply

6d 23h 19m 5s

Afun Casino MX
Safety Index 3.3 Very low

Case summary

The player from Mexico made a deposit that is not showing up in her Afun casino account.

Written by Samuel
Casino Analyst & Complaint Specialist
Submitted: 03 Nov 2026
Public
Public
12 hours ago
esTranslationgb

I made a deposit that is not reflected in my afun account

Automatic translation:
Public
Public
40 minutes ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
40 minutes ago

Dear Funda,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue with your deposit.

Please allow me to ask you a few questions so I can better understand the situation.

  • When exactly did you make the deposit, what was the amount, and which payment method did you use?
  • Was this your first deposit at the casino, or have you made successful deposits using the same payment method before?
  • Have you contacted the casino's support regarding the missing deposit? If so, what was their response?

If possible, please also upload a screenshot of the payment confirmation showing that the transaction was successful.

Please bear in mind that some deposits may take several business days to be processed, depending on the payment method.

Thank you very much in advance for your cooperation and reply.

Best regards,

Samuel

Funda has 6d 23h 19m 5s to reply

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