SpinsUp Casino - Player’s account has been closed without reason.

Deposited 110 usd and won 1.1k and they closed my account and wont tell me why. i didnt violate any terms and completed verifcation.

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Dear Reran,

Thank you very much for submitting your complaint. I'm sorry to hear about the closure of your account and the difficulties you have experienced.

Please understand that casinos generally have the right to restrict or close players' accounts. However, any confiscation of legitimate winnings should be properly justified.

To better understand your situation, I would like to ask you a few questions.

• Which games did you mainly play at the casino — slots, live casino games, or sports betting?
• Have you accumulated your winnings with or without an active bonus?
• Have you contacted the casino regarding the account closure? If so, what was their response? Please provide a screenshot of any relevant communication.

I understand that you have already completed the verification process.

Thank you very much in advance for your cooperation and reply.

Best regards,

Samuel