The player from Switzerland claims his deposits were accepted after he requested to close his account. We rejected the complaint because the player didn't respond to our messages and questions.
Bahigo Casino - Player asks for a refund.
Amount: 75,000 CHF
Bahigo Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Recovery of all deposits as they are illegal.
Despite the first indication in December 2019, and the closing of the account please, payments continued to be accepted without verification of the data by verification.
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Thank you in advance for your help
Muhamed O *******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 years ago
Dear Mujooo7,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please, could you provide more information and details so we can understand fully your issue? Did you ask for self-exclusion last year and your account wasn't closed?
It would be highly appreciated, if you could forward me any relevant communication between you and the casino. My email address is kristina.s@casino.guru, or you can post it here.
Hopefully I will be able to help you with this matter as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
