HomeComplaintsBahigo Casino - Player asks for a refund.

Bahigo Casino - Player asks for a refund.

Amount: 75,000 CHF

Bahigo Casino
Safety Index:Above average
Submitted: 05 Jun 2020 | Case closed : 23 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Switzerland claims his deposits were accepted after he requested to close his account. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Recovery of all deposits as they are illegal.

Despite the first indication in December 2019, and the closing of the account please, payments continued to be accepted without verification of the data by verification.


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Thank you in advance for your help

Muhamed O *******

Edited by a Casino Guru admin
Automatic translation:
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4 years ago

Dear Mujooo7,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please, could you provide more information and details so we can understand fully your issue?  Did you ask for self-exclusion last year and your account wasn't closed?

It would be highly appreciated, if you could forward me any relevant communication between you and the casino. My email address is kristina.s@casino.guru, or you can post it here.

Hopefully I will be able to help you with this matter as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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4 years ago

Dear Mujooo7,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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