Apollo Slots Casino - Player’s struggling to withdraw her winnings.

There is no way I can chat with customer service and my money is still not being tracked in order to collect

Dear María Rosa,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Are you experiencing difficulties to withdraw your winnings? Have you completed the account verification successfully? Have you accumulated your winnings with No Deposit bonus? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I made my profile and completed the bonus required to be able to collect but they do not answer the messages and the chat does not have a scam look.

Dear María Rosa,

The Apollo Slots Casino is closed in our system. It means that they either don’t accept the new players or the website itself wasn’t functioning properly. 

Could you please specify which bonus you have redeemed and when? Was it a No Deposit Bonus or you have deposited funds in to your account? Thank you in advance for your reply.

It was a no deposit bonus the website is still open and you can play today I checked it and about 15 days ago my winnings exceeded the required bonus to be able to withdraw profit too

Dear María Rosa,

Could you please confirm that the bonus that you have redeemed was R200 Free Signup bonus? I have checked bonus terms and conditions, and this is what I found:

https://www.apolloslots.com/Terms%20and%20Conditions

1. "Max cash out from a free coupon (no purchase required) is limited to double the amount of the bonus (i.e. from R100 free max cashout is limited to R200, from R200 - limited to R400, etc.) Any amount over and above this amount is not cashable and will be voided from the account."
2. "Wagering requirement for each no-purchase-required coupon is set at 60 times the amount received ( i.e. on a R100 free the wagering is R6000, on R200 is R12000, etc)"
3. "Players that have not made a real money deposit do not qualify for a cash out/withdrawal. Their casino account balance is not cashable and will be voided from the account."

Could you please confirm that you have completed wagering requirements and deposited funds in to your account afterwards? Thank you.

I do not remember what bonus it was, but if I checked the remaining amount to withdraw once played it was my profit until the bonus was released and I had a withdrawable balance in my favor, but they do not answer either email or chat and I do not know if I have to make an income to be able to withdraw.thanks

Thank you very much María Rosa for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you

Hello María Rosa,

I’m sorry to hear about your problem. Before we can move further with this case, please could you forward me any supporting evidence? We really want to help you to resolve this unpleasant situation, but we will need your game history. My email address is yuliia.k@guruadmins.com

Thank you in advance for you reply.

Hello María Rosa,

Did you try to communicate this issue with the casino, and if yes, could you forward all relevant communication to me? My email address is yuliia.k@guruadmins.com. Thank you in advance for your reply.

Based on the e-mail María Rosa sent to us, I closed the complaints as resolved. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.