The player from Ireland reports that the casino's website no longer exists, and after being promised a refund of their balance by the end of last month, the site has been down for the past 7 days.
Alphabook Casino - Player's balance remains inaccessible due to website closure.
Amount: €2,289
Alphabook Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 16m 17s
Case summary
3 hours ago
Public
Public
23 hours ago
Website does not exist anymore
They said they would pay back my balance at the end of last month and now the website is down for the past 7 days
Public
Public
4 hours ago
Dear tomcbet,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
When was the last time you were able to access the casino website?
Have you attempted to contact customer support after the website became unavailable? (support@alphabookbet.com)
Could you please specify if you passed the full KYC verification?
Could you also please explain in more detail what balance the casino promised to pay you back?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
