Alphabook Casino - Player faces a drawn-out withdrawal process.

Hei

Sadly, I am having Problems with a casino again. I played at Alphabookbet and won 2700€. I tried to withdrawal it after i got verified and after 3 days they just rejected my withdrawal. Live support told me i should withdrawal 250€ to see if its going through and that i can withdrawal more after this. But how long do i have to wait then if i need to make 250€ steps to pay out the whole 2700€. It really feels strange to me and i saw the other complaints and i am scared to loose my winnings. Not gonna lie, i have a 1 year old baby and this money would help me a lot. Hope you can help me

Dear Chasiti,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If the casino advises you to request a withdrawal of 250€ initially, I would advise you to follow the casino recommendations at this time. If the casino can't process it either, I would recommend you ask for alternatives of the casino support.

• Have you requested a withdrawal again of a smaller amount already? With what result?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I dont think the payment METHODE is a problem. I paid in via mastercard/debit card and i want to withdrawal via bank transfer. Support gave me no answer WHY my withdrawal got rejected. Just told me i should try with max. 250€. I never had this kind of problem in other casinos and i played a lot in total.

And no i never had a sucessfull withdrawal before. Sure. I will send you the conversation. And thanks for your fast answer

I send you the conversation via mail 🙂

I will update here if something happens. Have a good day

Dear Chasiti,

I went over your communication with the casino.

Have there been any news regarding your attempts to withdraw? I'll await your response.

Dear Chasiti,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.