All Wins Casino - Player’s winnings have been confiscated.

Nothing 

DO NOT PLAY THIS SITE I SPENT LOADS AND INWON THE JP 160’000 k and they took the money and said I didn’t play the game right What a load of croc 

Dear Keith,

Thank you very much for submitting your complaint and sharing your experience. I’m sorry to hear about your problem, but I’m afraid, I will need more information. Please could you elaborate? What reason to confiscate your winnings you’ve been given? Was it any of the justifications listed below?

General terms and conditions:

"Betting Rules

The casino expects you to follow the rules of each game while playing at the casino.

"Irregular play" includes, inter alia:

- Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play.

- Buying an in-game special feature (including but not limited to free spins) for a purchase/buy-in cost equal to or over the 30% of the current deposit in play.

- If a player attempts to gain an unfair advantage over the casino by using gaming strategies such as Martingale, double-up or one number system and it is reasonably evident, then the casino will take action including the confiscation of winnings and bonuses.

- When a player receives a bonus, additional betting rules may be applied. These are defined in the Bonus and Promotion Terms and Conditions or are defined in the specific terms and conditions of that promotion."

If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Keith,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.