The player from Greece was upset because he had not received a promised 120% bonus and 30 free spins after making his first deposit. He had been informed by the casino's live chat that he did not qualify for any bonuses. We had explained that casinos reserved the right to restrict or withdraw bonuses at any time, and were not obligated to provide them. The player understood this and requested to close the complaint. Despite our inability to resolve the issue in his favor, we had encouraged him to reach out if he encountered future issues with other casinos.
Alf Casino - Player didn’t receive promised welcome bonus.
Amount: €20
Alf Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
8 months ago
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8 months ago
Hello and good afternoon ,
I made my account a week ago to this casino and today my first deposit promising 120% bonus and 30 fs with 20 Euro deposit . But didn't received anything. After contacting the live chat they informed me that i dont deserve any bonus by casinos administration.
First of all that's fake promises ith my first time I sigh up to this casino and my first deposit.
Second i recommend to everyone not to open any account there is waiting for welcome or i guess any bonus . There are plenty of other casinos that at least give those bonuses.
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8 months ago
Dear genti621,
Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.
Please understand that we cannot penalize the casino for revoking your bonus privileges. Casinos, as a general practice, reserve the right to restrict or close player accounts if they suspect irregular play, engage in questionable activities, or for no specified reason.
It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice. If you haven't placed any bets using your last active deposit, you should be entitled to a full refund.
Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint as unjustified. I appreciate your understanding and look forward to your reply.
Best regards,
Petronela
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8 months ago
Translation
I understand this, you can close this particular complaint. I just filed a complaint so that people know that this particular casino does such actions to new users for no reason so that they avoid it.
Thanks for the prompt response and clarification of the legal part of this matter.
Automatic translation:
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8 months ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
