ALEGREBET Casino - Player's winnings are delayed due to targeted betting patterns.

Good evening,

Luisa [sensitive details removed by Casino.Guru admin] greets you with DNI [sensitive details removed by Casino.Guru admin], I speak from Peru, for the reason that the platform www.alegrebet.com has scammed me by retaining all my funds that in total exceed $1,500, they told me that the reason was because that is what I won a lot but in reality at the beginning I lost and from there I got lucky and won, I would like you to help me please, I attach my username and an image of my balance that I had, 1228.58 +300 that was in the withdrawal process that never arrived and they kept me waiting for more than 6 months.

This was the email they sent me for the last time:

Dear Luisa: After a thorough review of your account activity, we have identified a consistent pattern of bets placed. Although we understand that players look for various strategies to maximize their profits, the policies of our platform are designed to guarantee fair and equitable conditions for all users. Participating in this type of betting practice can lead to an unfair advantage over other players and disturb the integrity of our betting ecosystem. As for the issue of receiving the amount of your original deposit, we would like to inform you that it has already been Has received. His initial deposit was 700 USD, and he has made withdrawals for a total of 1200 USD. It is important to note that the company reserves the right to invalidate any remaining winnings if any suspicious betting pattern is identified, in accordance with section 2.2 of our Terms and Conditions.

Dear luisaobregon12345o,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ALEGREBET Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sport)
• Did you achieve your winnings with the help of a bonus?
• Was the refund successfully received by you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Can you tell me how long you were a player at the casino and when exactly your account was blocked?

2 months

What games did you play to build up your current casino balance?

live games (roulette) and sports betting Have

you achieved your winnings with the help of a bonus?

No bonus

Did you receive the refund successfully?

I only received a little of my total earnings, 1528 dollars are missing

It is totally unfair that I was lucky enough to win, at the beginning I lost everything I had deposited and from there I deposited again and started to win, I was on a winning streak and they do this to me, it is totally unfair

Thank you for your reply, luisaobregon12345o. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you mostly focused on sports betting and were accused of fraudulent behavior.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear luisaobregon12345o,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

my biggest win was in roulette, I only made a few sports bets but as I told you my biggest win was in roulette

Thank you very much, luisaobregon12345o, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello luisaobregon12345o,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite ALEGREBET Casino to join the conversation.

Dear ALEGREBET Casino,

Can you please provide information regarding the consistent pattern of bets that should give the player an unfair advantage? If the information can't be shared publicly, please send it to me at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to give this case more time to get resolved. We are extending the timer for an additional 3 days.

If the casino fails to respond or provide the evidence in the set time frame, we will be forced to close the complaint as ‘unresolved’ which will have a negative impact on the casino rating.

Dear luisaobregon12345o,

I have tried to contact the casino repeatedly but had no success. The contacts we previously had with people who were cooperating with us regarding helping player complaints are not responsive anymore. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino team's approach. If the casino team decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao Antillephone N.V. (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority might have more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion. I can only recommend checking the reviews of each casino before you sign up and only playing in licensed and good-rated casinos to avoid disappointments like this in the future.

Best regards,

Michal

Casino Guru