Betway Casino LAT Review

The player from the United Kingdom had been playing a live game and had placed a max bet of £25. However, an in-game server error had occurred and removed her bet right when a profitable bonus feature appeared. Attempts to contact the casino had been unfruitful and time-consuming. We had asked for additional information to investigate the issue, but the player failed to respond within the given time frame. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from Mexico had been waiting for a withdrawal for seven days and was struggling with unresponsive customer service. Despite his account having been verified and no documents missing, the withdrawal process took longer than expected. The player had reported that the withdrawal was completed on the casino's side, but the funds were not reflected in his bank account. The casino also blocked his account without any given reason. Despite multiple attempts from the Complaints Team to contact the casino, there was no response. Consequently, the complaint had been marked as 'unresolved', potentially affecting the casino's rating. The player had been advised to contact eCOGRA and the Mexican Gaming Authority for further assistance.

The player from the United Kingdom was facing delays in withdrawing winnings due to issues with document verification. Despite having sent the required documents twice as per the casino's instructions, the casino claimed not to have received them, leading to further delays. We attempted to assist the player by extending the complaint timer and asking for additional information about any further documentation sent after the casino's last request. However, the player did not respond to our inquiries, forcing us to reject the complaint due to lack of necessary information for further investigation.

The player from Spain has a complaint regarding Betway, claiming that their first deposit bonus was not credited to their account. They also reported a lack of communication from the casino. The complaint was rejected as the player stopped responding.

The player from Canada had found his account locked by the casino, which cited the reason as wanting to discuss 'responsible gambling tools'. Despite having gone through this process and having a fully verified account, the player's account remained locked. We had attempted to communicate with the player to gather more information and extend the resolution timeline, but received no response. Due to the lack of communication from the player, we couldn't investigate further and had to reject the complaint.

The player from New Zealand had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. She reported that the casino had self-excluded her, making it impossible for her to follow up on her withdrawal. She also mentioned that the casino had failed to provide a transaction number and that the withdrawal tracker link had been non-functional. We attempted to assist her by seeking further clarification on her self-exclusion and account status. However, due to her lack of response to our queries, we were unable to proceed with the investigation, leading to the rejection of her complaint.

The player from Croatia had reported a delay in her withdrawal process at Betway Casino. Despite having submitted her documents for account verification a month prior, the casino had not provided any updates. The player had last contacted the casino's customer support on October 16th and had also sent an email on October 14th asking for updates on her account verification. Our team had reached out to Betway Casino for clarification but received no response. Despite the player having completed another ID verification process, the issue had remained unresolved due to the casino's lack of cooperation. We had recommended the player to contact eCOGRA and the Gambling Commission for further assistance.

The player from Ireland had won 4k and was asked to submit a bank statement for verification. After he submitted the statement, the casino locked his account and stopped communicating. The player had explained that he used a bank statement from his holiday home in Spain, but he was an Irish resident and had been playing using Irish mobile data. Despite having provided an Irish bank statement and driving license to prove his residency, the casino remained unresponsive. We had attempted to mediate the situation by contacting the casino and extending the complaint timer, but the player eventually stopped responding to our messages, leading to the complaint being rejected.

The player from India was left with unreturned funds after Betway unexpectedly ceased its operations in India. The player had received no response or confirmation about the return of a significant amount of money. The player had successfully verified his KYC and claimed the disputed amount of INR 93,153 was his own, not bonus money. Despite our request for further communication and extension of the response time, the player did not respond. Consequently, we could not investigate further and had to reject the complaint.

The player from Australia had claimed that her transaction was rejected. She stated that every time she attempted to deposit money, the funds were deducted from her bank account but did not reflect in the game. Despite our team's attempts to resolve the issue, the player did not provide further information. As a result, we were unable to investigate further and had to reject the complaint.

An Indian player deposited 1,500Rs into casino in May, 2023 but the money was never credited to his account. Despite multiple complaints and providing a screenshot of the deposit, his money is still missing. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United Kingdom had his account blocked without further explanation. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from Peru reports that he lost access to his fund on a casino account due to the website ceasing operation in his country. Despite contacting the provided email address, he has received no response or refund of his funds. We closed the complaint because the player stopped responding.

The player from Italy is experiencing issues with the website of the online casino. The player's account was suspended due to using third-party payment method. Moreover, the player lost all the money she deposited. Due to these reasons, we rejected the complaint.

The player from Italy can't withdraw his deposit at the casino because the casino claims he entered incorrect ID details during registration. We were forced to close this complaint because the player breached one of the fundamental rules of online gambling by providing incorrect personal information.

The player from India is unable to access his account or withdraw funds, despite having provided all necessary KYC documents. The complaint was rejected because the player didn't respond to our messages and questions. The complaint was closed as 'unresolved' because there was no response from the casino.

The player from South Africa has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India made a deposit more than a month before submitting this complaint. Unfortunately, the money has not been credited to his account. After the player submitted the complaint, he visited his bank and found out that the deposit was returned to his account. Therefore, we closed the complaint as resolved.

The player's deposit was not credited for unknown reason. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from the UK had a negative experience in the casino where his account was closed, but his balance wasn't yet returned. The player confirmed the initial deposit was returned to him. As we accept the casino can close the player's account for any reason, we were forced to reject the complaint.

The player from New Zealand is experiencing difficulties withdrawing her funds due to limited availability of payment methods. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Ireland has requested a withdrawal almost one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. It seems to be a common practice of Betway Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from Portugal submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Albania is struggling to withdraw his balance due to account inconsistencies. We were forced to reject this complaint because the player entered incorrect personal details during the registration.

The player from Ireland had an active self-exclusion due to a gambling problem. She believes that he should not have been able to register a new account with the same casino.We did not receive any reply from the casino team, therefore the case was closed as 'unresolved'.

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has been blocked after requesting a withdrawal probably due to a deposit made from a third-party payment method. We asked the casino for assistance, but we haven't received a reply. Consequently, we rejected the complaint as unjustified.

The player from India is experiencing difficulties withdrawing their winnings due to an alleged self-exclusion. We rejected the complaint because the player didn't respond to our messages and questions.

The player from India was prompted to provide additional documents for the KYC, even though his account had been verified in the past. The player passed the verification, but his withdrawal still wasn't processed. The casino did not respond to the player's messages. We closed the complaint as 'unresolved' because we received no relevant response from the casino.

The player from Spain is struggling to receive her withdrawal. She requested a withdrawal 3 months ago. She hasn’t received the withdrawal and the casino closed her account without explanation. The complaint was resolved after the casino paid out the player.

The player from India has deposited money into casino account, but the funds seem to be lost. Shortly after the complaint was submitted, the lost amount was creddited to the player's account and the complaint is resolved.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had complained about not receiving replies to his emails and about poor customer service, with £2000 stuck in his account. Despite this, he confirmed that he had received his winnings. We had marked the complaint as resolved, following the successful resolution of the player's withdrawal issue.