Betway Casino ZA - Player's withdrawal is delayed.

I uploaded all the necessary documents on Betway but whenever I try and withdraw money it takes forever then gets stuck at "verifying withdrawal then eventually the money gets reversed back to the Betway account. When I try to contact the Betway team they say my account is under standard review, it’s been 4 weeks plus! I have been patient enough, but there is nothing they are doing to solve this.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betway Casino ZA.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you withdrawn winnings from the casino in the past?
• Have you passed account verification in the casino recently or in the past?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Chantal25,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas