Betway Casino MX - Player unhappy with repeated Golden Wheel results.

I've been playing at this casino for a while now, and for about 15 days, the Golden Wheel (daily free spin) has been landing on the same spot (Jocker Fruits). It's a game that rarely gives you even the slightest chance to win pennies, and it's disappointing.

Dear Florarmenta71,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Betway Casino MX. I’m afraid I will need more information regarding your problem.

• Please could you elaborate?
• Feel free to submit screenshots that would explain the problem.
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I will be waiting for your reply patiently.

Best regards,

Tomas

Geacias, I will be taking a screenshot in the following days, since it is a free daily spin.

Thank you for your reply.

I am sorry but you haven't explained the issue in a way we understand how we may assist you.

Please let me know the details of the issue, otherwise, we'll reject your complaint.

I send screenshots ...yesterday it was the same but I didn't take a screenshot

Thank you Florarmenta71 for your reply.

I am afraid we won't be able to help. We can't influence a way in which the casino offers bonuses, or compel casinos to offer you another bonus.

Due to this reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.