The player from Austria had created an account on Betway, deposited and wagered €100, but her account was blocked after an hour, preventing her from accessing her funds. The Complaints Team had gathered information regarding her sports betting activity but concluded that they could not adequately evaluate the casino's investigation results. As a result, the complaint was closed due to insufficient insight into the situation.
Betway Casino - Player’s account has been closed.
Closed
Our verdict
Other
Amount: €100
Betway Casino
Safety Index:Very highCase summary
Discussion
Public
Public
7 months ago
Translation
Hello,
I created an account on Betway today using my email address with the same name and then deposited and wagered €100. After an hour, however, I noticed that my account had been blocked and I couldn't access it, despite the amount of money I had deposited.
Automatic translation:
Public
Public
7 months ago
Dear Lydia9154,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you activate any bonuses on top of your deposit?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
7 months ago
Translation
hello, no.
It was just sports betting for MMA.
The account was blocked 1 hour after creation
Edited
Automatic translation:
Public
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7 months ago
Thank you for your reply, Lydia9154. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
