Betway Casino - Player’s winnings are delayed due to a deposit request.

The agent tells me, I have to send her the second time the $5 again. I won $40 but she won't send me my winnings, I refuse to

Dear moffettc245,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand your situation, could you please provide further information by answering the following questions?

• Could you please explain in more detail why you've been asked to send $5 to the casino?
• Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot or a link.
• When exactly did you deposit $5 to the casino for the first time, and which payment method did you use?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear moffettc245,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.