888 Casino IT - Player has experienced technical glitch while playing Roulette.

Dear Carmela,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We will contact the casino and ask for their assistance, but, before we do so, could you please advise if you have tried to communicate this issue with the casino already? Please forward any relevant communication together with your game history to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Good evening, I tried to send messages for 3 days in a row but no one answered me about it, in the chat of my casino it was reported that they were opening the live chat to talk, they never opened the same to me, the I tried them all .. they took more than 100 euros for no reason.

888 does not answer and does not calculate you in the least, not very serious, in fact I withdrew the remaining balance and when I can 'change' casino '.

Dear Carmela,

Do I understand it correctly that you have withdrawn your remaining balance? Did you close your account or it’s still accessible? Additionally, could you please forward your game history if your account is still opened? Thank you in advance for your reply.

Thank you very much Carmela for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Carmela,

I am very sorry to hear about your negative experience. We will now try to get in touch with the casino.

hello, you didn't let me know anything anymore, I confirm that they only credited me 385 euros.

237 euros of the 622 withdrawn are missing.

40 that they have to repay me by mistake in the system deductions,

and 48 the 23 unpaid red.

325 eruro.

888 has not responded to emails for explanations for 12 days now

Hello Carmela.

We are still working on establishing a communication line with 888 Casino IT. I am convinced they will provide us with the response, soon.

thanks we hope

Hello Carmela,

we have managed to establish the communication line with the casino. I am extending the timer by 7 days and I am convinced they will provide us with the response very soon.

Hey Casino.Guru

We contacted the player and we are assisting her.

This will be resolved soon.

Thanks you for your assistance,

888 support

Thanks we will see if they solve 🙁.

Hello there,

Dear 888 support.

We absolutely appreciate that you cooperate with us in this case. 

Dear Carmela.

Is there any new info about your case, please? 

Carmela, is the issue solved? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will consider it as 'resolved' in our system.

Dear Carmela.

Thank you for using the Casino Guru complaint resolution center. We consider your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards, Jozef

Casino.Guru