The player deposited €100 and requested a withdrawal of €162 on the same day, but it was not processed successfully. He tried to contact the casino’s support via live chat, email and phone, but there was no reaction from the casino. This complaint has been successfully resolved.
7 Gods Casino - Player is experiencing problems with withdrawal.
Amount: €164
7 Gods Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
7 Gods Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Public
5 years ago
after a100 euro deposit on the 9th of october i made a withdrawal request the same morning..of 162 euro..the casino did not react vua chat or mail..telerohone not correct..no rea ction at all..my wins are visible in the bets section of transaction..my deposit and withdrawal was deleted! Expecting fraud...
Public
Public
5 years ago
Dear Reind,
Thank you very much for submitting your complaint through our website. We are sorry to hear about the problem with your withdrawal. Please be informed that this casino has live chat available only during a specific time of the day. I could not open the live chat either, so I tried to contact the casino via contact form and email; hopefully I will receive an answer. Maybe you could try to check your email Spam or Promotion folder to see if the reply from the casino is not there.
I would like to know if your account has been verified. Maybe the withdrawal was not possible, because you did not send all requested documents.
Also, did you play with any bonus?
Best regards,
Kristina
