5Gringos Casino - Player charged unexpected fees for international transactions.

I received a bank statement at the beginning of the month which had a bill for over 400€. This cost arose because my deposits were sent to 5Gringos in the United Kingdom, rather than to a country within the European Union as they usually are. International transactions come with fees! Now, I'm stuck with these charges because they are saying it's my fault and it's something to do with the bank, even though they are the ones at fault.

Dear kx8nhhmch8,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Was the entire sum charged in one transaction? Or was this sum paid gradually - smaller amounts paid multiple times with each deposit?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear kx8nhhmch8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.