The player from Germany had requested a withdrawal which had been delayed for over a month with no substantial responses from the casino support. Previous withdrawal requests hadn't encountered similar issues. Despite our attempts to mediate, the casino had remained unresponsive, a common practice observed in over 15 similar cases. Consequently, we were forced to close the complaint as unresolved, which negatively impacted the casino's overall rating. Regrettably, due to the casino's consistent lack of response, we recommended players to avoid this casino.
4 Crowns Casino - Delayed withdrawal troubles casino player.
Black points: 227
Amount: €1,100
4 Crowns Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
4 Crowns Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
11 months ago
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12 months ago
Translation
Hi, I am having a problem with the casino. I requested a withdrawal on 23.10.23 but I've received no responses from Support. Each time I ask in the live chat, they repetitively tell me that they can't do anything and express their regret for the delay. They continue to provide me with these standard responses and claim to have informed Support, instructing me to wait for further communication. However, after more than a month I'm beginning to feel taken for a fool. I never had substantial issues with my withdrawal before this.
Automatic translation:
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11 months ago
Dear Chaser361,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from 4 Crowns Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
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11 months ago
Dear Chaser361,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
Dear Chaser361,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
