4 Crowns Casino - Viivästynyt kotiutus aiheuttaa ongelmia kasinopelaajalle.

Hi, I am having a problem with the casino. I requested a withdrawal on 23.10.23 but I've received no responses from Support. Each time I ask in the live chat, they repetitively tell me that they can't do anything and express their regret for the delay. They continue to provide me with these standard responses and claim to have informed Support, instructing me to wait for further communication. However, after more than a month I'm beginning to feel taken for a fool. I never had substantial issues with my withdrawal before this.

Hi habe mit dem Casino das Problem das ich am 23,10,23 eine Auszahlung beantragt habe ich bekomme vom Support keine Antworten und im Live chat immer wieder die gleichen Antworten sie können nichts machen es tut ihnen wegen der Verzögerung sehr leid immer wieder Standard Antworten und angeblich haben sie den Support Bescheid gegeben und ich soll auf Nachricht warten sorry aber nach über 1 Monat fühle ich mich etwas hinters Licht geführt ich habe dort nie große Probleme mit meiner Auszahlung gehabt

Dear Chaser361,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from 4 Crowns Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru? 

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Dear Chaser361,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Screenshot from the player:

Dear Chaser361,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.