Hi Tomas,
Hope that you are doing well!
Thanks for inviting me to this conversation.
According to our Terms & Conditions - maximum withdrawal amount is 5000 EUR per week.
We are sticking to these rules 100% and according to them a player already withdrawn more than 15000 EUR.
A player could have continuously received the weekly payments of 5000 EUR but at this moment he doesn't have any active balance at our casino and any withdrawal request accordingly.
I hope that my explanation was absolutely clear and we have nothing more to discuss in this particular case.
Looking forward to hearing your reply.
Best Regards
Hi Tomas,
Hope that you are doing well!
Thanks for inviting me to this conversation.
According to our Terms & Conditions - maximum withdrawal amount is 5000 EUR per week.
We are sticking to these rules 100% and according to them a player already withdrawn more than 15000 EUR.
A player could have continuously received the weekly payments of 5000 EUR but at this moment he doesn't have any active balance at our casino and any withdrawal request accordingly.
I hope that my explanation was absolutely clear and we have nothing more to discuss in this particular case.
Looking forward to hearing your reply.
Best Regards