The player from Germany has tried to redeem a bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Germany has tried to redeem a bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Germany has tried to redeem a bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
Bonus code GG777 promises 200% from a deposit of €20 + 50 free spins.
I had the bonus activated, all green. However, as a precaution, I asked again in the chat whether the deposit with the BonusCode GG777 really gives 200% from €20 + 50 FS. According to the really most incompetent support employee I've ever encountered (see the transcript as a PDF) this is true and I should just pay now, please.
Said and done. I clicked on deposit and all of a sudden there was no bonus code with a green background at the top of the cashier and the field where I can enter the code was empty. So I entered the bonus code here again before making the deposit and clicked on activate. The field turns red and it says I should contact support. Support tells me that fits the code is already activated ... o0 HU?
Good.. let's go.
Suddenly I get a message that my account was credited with 200€ real money (that was also the maximum that the bonus code would have given in bonus money. ) And 1 minute later the next pop-up message with "Sorry, but we canceled the bonus".. In the meantime I deposited via Paysafecard. However, I was only credited the €20 deposit amount and neither the 200%, which according to Adam Riese would be €40, nor the promised 50 free spins.
After I explained everything to this support god 45 times, I was now credited with €20 instead of €40 and he said he had simply activated a different bonus code and there was only a €20 bonus.
Do the nice gentlemen actually want to kid me?
Screens and chat log attached
Bonuscode GG777 verspricht 200% ab einer Einzahlung von 20€ + 50 Freespins.
Ich habe den Bonus aktiviert gehabt, alles grün angezeigt. Allerdings habe ich vorsichtshalber im Chat nochmal nachgefragt ob die Einzahlung mit dem BonusCode GG777 wirklich 200% ab 20€ + 50 FS gibt. Laut des wirklich inkompetentesten Supportmitarbeiters den ich je erlebt habe (siehe Transcript mitschrift als PDF) stimmt dies und ich soll doch jetzt bitte einfach einzahlen.
Gesagt getan. Ich habe auf einzahlen geklickt, und auf einmal war oben in der Kasse kein Bonuscode mehr grün hinterlegt sonden das Feld in das ich den Code eingeben kann war leer. Also habe ich den Bonuscode vor der einzahlung hier wieder eingetragen und auf aktivieren geklickt. Das Feld wird Rot und es heisst ich soll mich an den Support wenden. Support sagt mir das passt der Code ist schon aktiviert ... o0 HÄ?
Gut.. weiter gehts.
Aufeinmal bekomme ich eine Meldung das meinem Konto 200€ Echtgeld gutgeschrieben wurden ( das war auch das maximale was der Bonuscode an Bonusgeld gegeben hätte. ) Und 1 minute später die nächste Pop-up Meldung mit "Sorry aber wir haben den Bonus storniert"... In der zwischenzeit habe ich via Paysafecard eingezahlt. Allerdiongs wurde mir nur die 20€ einzahlungssumme gutgeschrieben und weder die 200% was nach Adam Riese 40 € wären noch die 50versprochen Freespins dazu gutgeschrieben.
Nachdem ich diesen Supportgott dann alles 45x Erklärt habe bekam ich statt 40 jetzt 20 € gutgeschrieben und er meinte er habe jetzt einfach einen anderen Bonuscode aktiviert und da gibt es nur 20 € Bonus.
Wollen die netten Herren mich eigentlich verarschen?
Screens und Chatlog anbei
Dear k0di84,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offers in this casino in the past? Did you place any bets before realizing that the bonus hasn’t been activated automatically inside your account? Have you been offered any alternative or do you wish your deposit to be refunded?
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
Dear k0di84,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offers in this casino in the past? Did you place any bets before realizing that the bonus hasn’t been activated automatically inside your account? Have you been offered any alternative or do you wish your deposit to be refunded?
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
Dear k0di84,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear k0di84,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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