The player from Germany has tried to redeem a bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
24Slots Casino - Player’s criticizing false advertisement of bonus.
Amount: €20
24Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Bonus code GG777 promises 200% from a deposit of €20 + 50 free spins.
I had the bonus activated, all green. However, as a precaution, I asked again in the chat whether the deposit with the BonusCode GG777 really gives 200% from €20 + 50 FS. According to the really most incompetent support employee I've ever encountered (see the transcript as a PDF) this is true and I should just pay now, please.
Said and done. I clicked on deposit and all of a sudden there was no bonus code with a green background at the top of the cashier and the field where I can enter the code was empty. So I entered the bonus code here again before making the deposit and clicked on activate. The field turns red and it says I should contact support. Support tells me that fits the code is already activated ... o0 HU?
Good.. let's go.
Suddenly I get a message that my account was credited with 200€ real money (that was also the maximum that the bonus code would have given in bonus money. ) And 1 minute later the next pop-up message with "Sorry, but we canceled the bonus".. In the meantime I deposited via Paysafecard. However, I was only credited the €20 deposit amount and neither the 200%, which according to Adam Riese would be €40, nor the promised 50 free spins.
After I explained everything to this support god 45 times, I was now credited with €20 instead of €40 and he said he had simply activated a different bonus code and there was only a €20 bonus.
Do the nice gentlemen actually want to kid me?
Screens and chat log attached
Automatic translation:
Public
Public
1 year ago
Dear k0di84,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offers in this casino in the past? Did you place any bets before realizing that the bonus hasn’t been activated automatically inside your account? Have you been offered any alternative or do you wish your deposit to be refunded?
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
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