HomeComplaints24betting Casino - Player’s withdrawal has been delayed.

24betting Casino - Player’s withdrawal has been delayed.

Amount: 500 INR

24betting Casino
Safety Index:Below average
Submitted: 13 Apr 2021 | Resolved : 22 Apr 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from India has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

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3 years ago

I have given for withdrawal more than 3 hours...but didn't get my money. No one is responding from casino team

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3 years ago

Dear Nishchai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested and which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially wire transfers. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

 

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3 years ago

I given withdrawal on 13 April around 12.30pm.

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3 years ago

As I mentioned earlier, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.


Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply. 

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3 years ago

Hello Nishchai,

Have there been any developments since our last conversation?

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3 years ago

I got amount thank you. But 24 betting team never give any response

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3 years ago

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Nishchai, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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