HomeComplaints22bet Casino - Player’s winnings haven’t been paid.

22bet Casino - Player’s winnings haven’t been paid.

Amount: €200

22bet Casino
Safety Index:Above average
Submitted: 27 Jan 2021 | Case closed : 15 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Greece complains about a Blackjack bet not being rewarded. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Please, for many days now I have been waiting for my money to be lost due to a casino bet 22 bet ... I won € 200 on the blackjack silver c egmaings 1 × bet evolution of the bet22 page and by mistake the casino did not pay me the money that I won ... the error numbers are sd-1403717 and sd-1397554 .. I am constantly told that my request is being considered and that bet is not to blame but evolution ... I want my money and I do not care who is to blame and me they answer that they do not know if I am entitled to the money ..


Automatic translation:
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3 years ago

Dear Dhmhtrhs,

Thank you very much for submitting your complaint and forwarding relevant communication. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, to petronela.k@casino.guru? Ideally, send it along with your game history.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago

Dear Dhmhtrhs,

Thank you for your emails. Unfortunately, I still didn't receive any supporting evidence showing that you have placed a bet and it hasn't been paid. Please understand, that without any evidence, such as screenshot, video or game history, it would be impossible to confront the casino.

I will be waiting for your reply patiently.

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3 years ago

Dear Dhmhtrhs,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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