The player from Austria had been waiting for two days for the completion of his account verification on 22bet, despite having sent his ID card. He had reported no feedback or reaction from the casino. Later, the player had informed that his withdrawal was being processed but his account was restricted. Eventually, the player had confirmed that he had received his money successfully, resolving the issue. As a result, we had marked the complaint as 'resolved' in our system.
22bet Casino - Player's verification process has been delayed.
Amount: €1,000
22bet Casino
Safety Index:Above averageSafety Index
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7.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Hello,
22bet has been delaying the completion of my verification for 2 days now in order to finally pay out my money.
I already sent my ID on Tuesday
I receive no response, no feedback, and no reaction.
Automatic translation:
Public
Public
7 months ago
Dear jaafarmustafa32,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly did you send the last one?
Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Public
Public
7 months ago
Translation
Hello
22bet is currently processing my withdrawal, but they have restricted my account so that I can no longer play. I will let you know later if I get the money in my account at all
Thanks
Best regards
Edited
Automatic translation:
Public
Public
7 months ago
Translation
UPDATE
The money has arrived successfully
thus the case is all solved to mark
Thanks
Best regards
Edited
Automatic translation:
Public
Public
7 months ago
Dear jaafarmustafa32,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
