The player from Germany is experiencing difficulties withdrawing their winnings. Player meanwhile lost his winnings while he was placing bets on sports which is not our focus.
22bet Casino - Player’s struggling to withdraw their winnings.
Amount: €600
22bet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
22bet Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Hello after solving the problem with the account verification lasting 20 days and having been able to withdraw my funds to the sports account, now I find myself again unable to withdraw my funds from the sports account after the withdrawal is made after a few days I find the balance in my gaming account and he tells me denyed by operator! it is a shame not to be able to withdraw your funds! I had changed my mind but apparently you have the habit of not paying!
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4 years ago
Dear Alessandro,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that your withdrawal has been rejected? Were your winnings cancelled or just put back into your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Hi some withdrawals have been received, but others that I have withdrawn on a visa card where I have already received withdrawals in the past are canceled and sent back I do not understand why! It is already the third time that happens!
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4 years ago
Thank you very much, Alessandro, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Alessandro,
I looked at your complaint and will do my best to help you. I would like to invite 22bet Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?
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4 years ago
Translation
By now I have lost hope because I had to withdraw in another method that was not the one I preferred and I lost them playing in another sports site! They will no longer see 1 euro from me on this site! They are really not serious !!
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4 years ago
Dear Alessandro,
I am little bit confused with your answer.
Did the 22Bet Casino pay you your winnings and you lost the funds in another website or they didn't pay you anything and you just lost it in 22Bet Casino?
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4 years ago
Translation
I'm not talking about casinos but I'm talking about 22bet sports! I made some withdrawals with a withdrawal method where I was able to withdraw in the past few days! But for about 5 days I have not been able to withdraw my funds always with this withdrawal method. refused and the credit sent back to the sports account! about 7 times I made the withdrawal and all 7 times it was refused telling me that there were problems. a real hoax because the colleague told me I could withdraw! the truth is that they refused I withdraw so I could play again! I never found a serious site like this! I will never play again! Goodbye!
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4 years ago
Dear Alessandro,
sorry but we are focusing only on Casinos and we can't help you with your problem.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
