22bet Casino - Player's account was blocked.

When I first started a payment, they asked for the necessary documents. No document version was suitable for them. They asked me again, they asked me for a different position, the scanned version is not good, the photo version is also not good...

Then suddenly they blocked my account, referring to multiaccounting... which I don't understand at all... Now I don't send emails of any kind to any of them I get an answer.

Also, if I write to the support email address, I get the answer that the documents were not appropriate, I should send them again to the security email address.. Which if I do, I don't get any response... It is interesting that

I tried a newly created I wrote to them from an email address, I got a reply, but as soon as I brought up my banned account, they immediately ignored me and no more replies were received.

I really want to get back at least the amount I deposited...

Please help me!

I have attached the entire correspondence.

Dear ilkunorbert96 ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Do I understand correctly, that you didn't pass the verification in the casino so far? Have you accumulated your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Thomas I never used any promotion or bonus. I am playing with real money without bonus cash. I don’t know about that who played the same IP address which I’m used for playing. In this case I don’t understand the multi accounting reason I never had more account only one. But for now I don’t want anything Only giving back my deposit… when I want make a first withdrawal I get the message that I should send any documents. I sent all documents but he tell me that the sent documents it’s not okay.. for now I give the same password for my all emails mean to send documents it’s not okay please resend it to an email security@22bet.com… I am tired send the same email with the same documents again and again I retake the photos about the document but I get the same answer… all attached photos about a document is visible readable clear not cropped.. I took a picture about my documents variable background or position but I get the same answer to it too…

Thank you, ilkunorbert96, for your reply.

I apologize for not replying sooner.

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello!

We regret that you've encountered such a situation. The player's account has been blocked until original identity documents are provided. They have submitted counterfeit documents. An appropriate notification has been sent to the player's email address.

Dear 22bet Casino representative,

I require further information on this matter, as ilkunorbert96 has already provided all the conversations with the casino and sumbmit documents in PDF format in the initial message.

We determined it necessary to discontinue our collaboration with the player by closing the gaming account. This decision has been made following the General Terms and Conditions of the Bookmaker Company.

Please be aware that, as per our policy, we do not disclose the specific details of our document analysis process for counterfeit detection. This measure is taken to ensure the security of our operations.

The decision to terminate our collaboration was communicated to you through the following letter:

"We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:

Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:

1. to block (close) the account (including any duplicate accounts), which may entail:

- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you

- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).

2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by a decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.

We ask you not to create gaming accounts with The Company.

Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.

All further questions concerning the case of blocking from your side will be ignored."

Dear ilkunorbert96,

Could you kindly provide us with the documents that were sent to the casino? I noticed them in the email, but we require a higher quality picture/scan.

Thank you.

Dear ilkunorbert96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.