The player's withdrawal is delayed for over 2 months. The complaint was resolved as the player received her money.
21 Casino - The player's withdrawal is delayed.
Amount: €350
21 Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Dear team, I had won the amount mentioned, a time before that there was already 1 payout of around €300, it worked without any problems. I have already applied for this payment on 17.4.22. Nothing happened. In the meantime, I still have to contact the casino and am always told that they are checking why the payout is incorrect. It's been like this for over 2 months and now I'm feeling really screwed. I'm asking for your support, because I'm just being put off and I don't have the nerve for it anymore. Many Thanks. Mfg Manuela paragraph
Automatic translation:
Public
Public
1 year ago
Hello manusluck,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 21 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello Nick.
Since 7/2/21 the account should be verified. There was already a payout that was done without any problems.
No, I played with my real money without a bonus. I contacted the casino again today via chat and again I was told I would get an email. The payment was made on June 10th. done positively. But this is simply not the case. The application for the payout was already on April 17, 22. Once they say I'm getting feedback from the accounting department, then they say they're investigating why the payout isn't going through. Then suddenly completely different bank data would be the reason, which I personally never stored. Constantly such answers. And after 2 months it's already annoying. So I hope you can solve this.
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