20Bet Casino - Player’s struggling to withdraw his winnings.

In the meantime, I made a deposit with Postpay evolution everything is ok, when I go to withdraw it tells me it is impossible to contact assistance.I contact assistance and they tell me to change the withdrawal method, I only have the postpay with iban code I send the front-back photos of the card plus identification document but we are always looking for quibbles not to pay

Dear Vincenzo,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you been offered any alternative method to withdraw your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Having only postpayevolution as a card, I made a payment then I also tried to make a transfer to the card having an iban code but nothing. So should I theoretically activate another card? Are we kidding? But was it okay for the deposit?

I fully understand your frustration, Vincenzo. Could you please advise if any e-wallet payment method has been offered to you as an alternative?

No, they never contacted me again. Even from qst I think you can see the seriousness, however, I will certainly do a bad publicity of the casino. I give him the money

Thank you very much, Vincenzo, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Vincenzo!

From now on, I will take care of your complaint. I would like to ask 20Bet Casino's representatives to join this discussion and address the problem.

Ok, but I don't think it's worth it anymore given their behavior! LITTLE PROFESSIONAL and above all not very serious. I am not interested in the 40 euros that do not change my life, I never do not like the "smart ones" because as they took the deposit money they had to inform me that with that same card it was impossible to withdraw and then it would be mine choice! So it's too simple !!!!

We would like to ask 20Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 20Bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Vincenzo,

While I understand that it's been a significant amount of time since you filed your complaint, we have received the following information from the 20 Bet Casino team:

Greetings!

We would like to express our apologies for the delay in responding. We have made additional checks regarding your request and are pleased to inform you that the user's withdrawal was completed on 21 May 2021.

Thank you for your patience and understanding. Should you have any further questions or require further assistance, please do not hesitate to contact our support team.

Can you please confirm this information?

Dear vincenzo ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear vincenzo,

The casino team has confirmed the payment date in their previous email, which was also sent to you. Considering your continued activity on our forum and the absence of communication that would typically accompany non-receipt of funds, it was concluded that you have indeed received the funds successfully. Since we haven't received further confirmation or any additional assistance requests from you, we regretfully must close this complaint as rejected. I'd like to express gratitude to the casino team for their cooperation.

Feel free to reach out if you encounter any issues with this or any other casino in the future, and we'll do our utmost to assist you.

Best regards,

Michal

Casino Guru