1xBet Casino - Player's winnings withdrawal was blocked.

Hello,

I am registered on 1xbet

I deposited by agent 1xbet and not by credit card.

So far so good, I'm winning amounts up to $4000.

Then I wanted to withdraw, 1xbet blocked me and asked me for identity verification, I sent them everything they asked for, card photo, with selfie, proof of deposit, etc. then I get a reply from them as if I am using falsified documents from another person when no, they find excuses not to pay me! When I already proved my identity by any means they wanted, they don't have the right to take my money like that.

please help me

Dear maroc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you played - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

First of all, thank you for your answer.

- I actually bet on football matches

- I won the best without an active bonus

They are trying to find excuses not to pay my earnings... I am asked to print a document and send it by postal service to Mexico when I have already filled the same form online from their platform... I contacted the postal service of my country (Morocco) and they informed me that they cannot send anyone to Mexico.

Thank you for your reply, maroc. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Yes I care

I will send you the list via email. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.