The player from India had experienced issues with a deposit. He had deposited 10,000, which was debited from his bank account but was never credited to his 1xBet account. Despite having provided relevant screenshots multiple times, including a bank statement, and following up at length, the problem remained unresolved. We had requested additional evidence from the player, including a comprehensive bank statement, to investigate the issue further. However, due to the lack of response from the player, we had to reject the complaint. We were unable to provide further assistance or solutions without the necessary information.
1xBet Casino - Player’s deposit not credited to their account.
Amount: 10,000 INR
1xBet Casino
Safety Index:Below averageSafety Index
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6.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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6 months ago
I deposited 10000, amount got debited from my account however never credited to 1XBet account.
I have been following up since January month -- but again there is bot which keeps giving standard reply asking for screenshots where as I have already provided all the relevant screenshots at least 10 times -- I even shared the bank statement
I also raised a complaint via AskGamblers but this casino doesn;t budge at all. Extremely rigid and least customer oriented casino.
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6 months ago
Dear Lodayadipen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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6 months ago
Hi Lodayadipen,
I regret to learn that your deposited funds have not yet been credited to your casino account. Before we reach out to the casino on your behalf, could you please send us your bank statement from the date of the deposit until today? This will serve as evidence that the funds left your account and were not refunded.
Thank you.
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6 months ago
Dear Lodayadipen,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
