1xBet Casino NG - Player's account is blocked.

I was using my account to play roulette casino, on attempt to make a withdrawal I was asked for documents for verification which I provided through email my ID card, proof of payment, a selfie with my ID card in my hand still yet my account got blocked, they still asked me to upload on the website those documents I already sent through email. They ask for a Skype video call which was scheduled and I passed the video call. Now I am being asked to send the same documents I uploaded online to a post address which I have done but they are yet to acknowledge recipient of this documents. I feel so devastated that I've had the thoughts of committing suicide I just need to withdraw my money please

Dear classicben1,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you sent the documents to the casino via post? Which documents did you have to send as physical copies to the casino?

Have you received any results following your video verification?

Could you please confirm what games did you play? Was roulette the only game you played at this casino?

When was the last time you communicated with the casino regarding your verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

First question: in the month of May 2024..

I was asked to send a notorized copy of my birth certificate which cost me money to get notorized

2nd question: yes I was told that I have passed the video call verification

3rd question: yes I was playing only roulette

4th question: I have communicationed them this week and I was told they are still waiting for my documents which I have sent before today