1xBet Casino review

7.6/10Safety Index Above average by Casino Guru

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1xBet Casino review

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Show company details

Payment methods

Show all (11)

Withdrawal limits

Not Limited for NGN

Owner BEAUFORTBET NIGERIA LIMITED

Operator BEAUFORTBET NIGERIA LIMITED

Established 2011

Estimated annual revenues

> $100,000,000

Licensing Authorities

Nigeria

OverviewBonusesUser reviews64Safety Index explainedDiscussion5Payment methods11

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1xBet Casino Review

In this review of 1xBet Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. 1xBet Casino scored an Above average Safety Index of 7.6, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Carry on reading our 1xBet Casino review to make an informed decision whether or not this casino is the right fit for you.

Is 1xBet Casino fair and safe? Safety Index explained

In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the 1xBet Casino Terms and Conditions as part of our review of 1xBet Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.

Based on our estimates or gathered data, 1xBet Casino is a very big online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.

As far as we are aware, no relevant casino blacklists mention 1xBet Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

Taking into account all factors in our review, 1xBet Casino has scored a Safety Index of 7.6, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.

Terms and Conditions of 1xBet Casino evaluated

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of 1xBet Casino to be mostly fair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about 1xBet Casino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 38 complaints about this casino in our database. Because of these complaints, we've given this casino 21,949 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

1xBet Casino user feedback and reviews evaluated

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

The user satisfaction feedback of 1xBet Casino shared by 63 users has resulted in a Bad User feedback score. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

Licenses and company data

1xBet Casino is owned by BEAUFORTBET NIGERIA LIMITED and has estimated revenues exceeding $100,000,000 per year. This makes it a very big online casino according to our classification.

1xBet Casino has been granted a gambling license in Nigeria.

Note:1xBet Casino is connected to land-based casinos or betting shops. Judging purely by the online casino website, this casino would have a lower Safety Index than it currently has from us, however, it has been increased because of the availability of brick-and-mortar establishments and the credibility they add to the online casino.

Payment methods, win and withdrawal limits

1xBet Casino supports 4 payment options. This includes: WebMoney, Interswitch, Quickteller, Cash deposit.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at 1xBet Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7
French			24/7

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at 1xBet Casino, managing your account, withdrawals, or other matters. 1xBet Casino has an average customer support, judging by the results of our testing.

1xBet Casino casino games and slots

1xBet Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Poker, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 197 game providers are offered. This includes NetEnt, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Igrosoft, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Rival, Big Time Gaming, Playson, Amatic, Ezugi, Evoplay, SA Gaming, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Genesis Gaming, Belatra Games, MrSlotty, Ho Gaming, Greentube, Arrow's Edge, Aiwin Games, Aspect Gaming, GMW (Game Media Works), Boldplay, Turbo Games, Macaw Gaming, Slotopia, Phoenix7, RFranco Games, Amigo Gaming, Elbet, ElCasino (TVBET), NEMESIS, iMoon, Urgent Games, Spinthon, Reevo, PLAYHUB, Mascot Gaming, Pegasus, Spinoro, Creative Gaming, AdvantPlay, Atomic Slot Lab, TVBet, Slot Factory, Live Games, HeronByte, 100HP Gaming, Fa Chai Gaming, Caleta Gaming, Astriona, AGT, Live88, Esa Gaming, 3 Oaks Gaming, LiveG24, CT Interactive, Amarix, Winfinity, SimplePlay, Tornado Games, Amazonia Studio, Smartsoft Gaming, Formula Spin, Swintt, Fast Live Game (FLG), XGG, BF Games, Gamomat, Expanse Studios, Bunfox, Charismatic, Radi8, TrueLab Games, FastSpin, Dragon Gaming, Vivo Gaming, Zeus Play, Salsa Technology, Oryx Gaming, Raise Gaming, VoltEnt, Worldmatch, Leap Gaming, Arkana Gaming, Zephyr Slots, Arisen Gaming, Naga Games, Espresso Games, Vizy games, Synot Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Fazi, Superlotto Games, LottoInstantWin (LiW), Zitro, Kalamba Games, Popiplay, GrazGame, Blaze Gaming, Playzia, InOut, The Better Platform, Thunderspin, TopSpin Games, Funky Games, Triple Cherry, 7Mojos, EURASIAN (EA) Gaming, XPG (xprogaming), Pixmove, Fantasma Games, Platipus, Concept Gaming, Altente, Indigo Magic, Lucky Streak, Mancala Gaming, Spinmatic, Spadegaming, Apollo Games, Betixon, Aviatrix, NetGaming, OneTouch, Kiron Interactive, Mobilots, Golden Race, Revolver Gaming, Triple Profits Games (TPG), JACKTOP Live Dealer, PGsoft (Pocket Games Soft), Holi, MGA, NardsClub, Skywind Group, Bigpot Gaming, Peter & Sons, F*Bastards, Provably Fair Games, CQ9 Gaming, Super Spade Club, Platin Gaming, Spin Fury Gaming, LAMBDA gaming, PlayAce, Excellent Reel, Enrich Gaming, ABX Play, DLV, Onlyplay, PlayStar, Gaming Corps, Penguin King, Nucleus Gaming, Gamebeat, CAPECOD Gaming, Hölle games, SlotMatrix, Live Vegas, PoggiPlay, Winspinity, Mega7, NGM Game, 1spin4win, Zillion Games, Apparat Gaming, Gambit, Manna Play, PatePlay, Barbara Bang, Clawbuster, Rogue Gaming, Hacksaw Gaming, Solidicon, Atlas-V, Ruby Play, Via Casino, Ka Gaming.

1xBet Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

Currently, our database has the following 4 bonuses from 1xBet Casino:

50% up to 595,000 ₦ and 35 extra spins
25% up to 680,000 ₦ and 40 extra spins
25% up to 765,000 ₦ and 45 extra spins
100% up to 510,000 ₦ and 30 extra spins

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (11)

Withdrawal limits

Not Limited for NGN

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (2)

English customer support

All languages (2)

English live chat

All languages (2)

Game providers

Show all (219)

Casino screenshots

Positives

Mobile casino app for Android and iOS
Huge selection of game providers
Quick registration with only basic information

Negatives

Deposits in cryptocurrencies don't qualify for any bonuses
Sometimes long verification upon withdrawal

Author: Lucia Stan Last updated: 20 Mar 2026 Anything incorrect or missing?Let me know

1xBet Casino bonuses

Browse all bonuses offered by 1xBet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of 1xBet Casino

This is a place to share experience with 1xBet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Bad

Rated by 64 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

tnyfrd

Bronze

Ireland

• 6 days ago

I had my account verified already and withdrawed 340€ before, after I deposited 100€ and won 218€ they refused my withdrawal. After I contacted live support I experienced the most rude customer service out of all casinos I played.

most rude customer support ever
they don't pay out if you keep winning

Aleventura

Bronze

El Salvador

• 3 weeks ago

I deposited money and played. They asked me to send documents via email, which I did, but I never received a response. I went to the chat and they said the same thing again. I told them I already sent the documents, sent them again, and they still never replied. The last thing they told me in the chat was that they wanted my bank statement to see my deposits, which is illogical because I deposited through Binance. Obviously, those transactions won't appear in my bank statement. I lost $471 to these thieves.

Nothing good
Nada bueno

They don't pay, they steal the money
No pagan se roban el dinero

jhb2393

Bronze

South Korea

• 1 month ago

It's the worst. They delayed my withdrawal when I used it, and when I deposited close to 100 million won on the site, they didn't want to withdraw a mere 1 million won, so they refused to let me withdraw it and told me to bring a doctor's diagnosis saying I'm not a gambling addict. ㅋㅋㅋㅋㅋㅋㅋ It's not just a few thousand people on a major site, but I'm a regular, and this is the first time I've seen them eat 1 million won. Tsk tsk

No withdrawal
출금을 안해줌

1xBet Casino

Hello!

Thank you for reaching out to us! If you are a 1xBet user and have encountered any controversial situation, please describe it in more detail and indicate your gaming ID.

Contact email: public.relations@1xpartner.com. We will carefully check all the information and get back to you with an answer.

We are waiting for your letter! Looking forward to your message.

Santi.Mendoza

Bronze

Mexico

• 2 months ago

They are lying
I withdrawed money, acc shows it's already cashed out but the bank is saying that nothing was sent on this account, no transfer.
this is casino of frauds.

Nothing to like here honestly. At first the site looks ok and simple, but that’s it, no real positives after that

1xBet Casino

Hello! It is very upsetting indeed. We recommend that you contact the BC Support Service by email and describe the issue you've faced in more detail. They will definitely help you!

Hady5056

Bronze

Egypt

• 3 months ago

The company closed my account after depositing 70,000 EGP"
• "No response for weeks"
• "Possible unlicensed operation under new CGA structure"

1xBet Casino

Hello,

We would like to emphasize that we always treat our players with great respect and we are always only for fair and transparent play.

If you have any problems, please contact us at complaints@1xpartner.com, providing your player ID and tell us more about your problem.

We will do our best to help you.

Selectbet

Silver

Tanzania

• 6 months ago

I've been losing money on 1xbet for three deposits, and I was finally able to withdraw it after the third. I received the first withdrawal in 10 minutes.
However, I haven't received the second withdrawal for over 28 days. I'm having a hard time.
I haven't made any bad bets or misbehaved, but 1xbet won't pay me. Customer service says the withdrawal will be processed soon and that I should wait.
The withdrawal was already approved.
However, I've waited 24 hours and still haven't received the money. When I contacted them, they told me to wait another 48 hours and promised it would arrive within that timeframe. Now, 672 hours (28 days) have passed, and they're still making me JUST WAT through customer service and lying about contacting the relevant department.

I requested a withdrawal via mobile wallet, and they initially said they'd already paid the money and that there was a problem with my mobile wallet. However, by then, I had already processed several other transfers via my mobile wallet.
When I told them, they changed their story and lied again, saying the payment was being processed.

And now they're telling me to wait 28 days.
No matter how many times I ask why the withdrawal is delayed, they won't tell me anything and just tell me to wait another 28 days. This is a complete disregard for the customer and a complete rip-off.

I can't understand this behavior. It's truly infuriating.

And Time was gone.... Finally today is over 28days.
They didn't give me my money as i expected.

design many games

Withdrawal delay problem is very serious
Customer center's response to withdrawal delay is consistent - just wait.

1xBet Casino

Hello,

We completely understand how frustrating a delay in withdrawals can be.

Once the withdrawal is approved on our end, the process is then managed by the payment system/ issuing bank, which may take anywhere from 1 minute to 7 banking days. Our specialists are doing everything possible to expedite this process and ensure prompt receipt of funds.

If the funds have not been credited to your account within 7 working days, please contact our support on the website or app and provide the withdrawal details. Additionally, send your request to our email: complaints@1xpartner.com. We will take it under control and try to assist you as quickly as possible.

Let us know if you have any additional questions in the meantime.

Puma666

Bronze

Kenya

• 7 months ago

I wish to file a formal complaint against 1xBet for the following reasons:
*Customer service via chat is very unpleasant: agents speak badly to customers, sometimes disrespectfully, and deliberately block the discussion.
*There is total negligence: players are treated badly and no serious assistance is provided.
*The notifications sent by 1xBet are misleading: they advertise bonuses or gifts that you never receive, and even when they are credited, they do not work.
*The procedures are opaque and deliberately complicated, making any claim very difficult.
*There is no one really competent to contact.
Finally, *personal information was disclosed, which is an extremely serious offense.
I believe these practices disrespect both players and the rules of a reliable service. I request Casino Guru to review my situation and intervene with 1xBet to ensure my rights are respected and these issues addressed.
Thank you in advance for your help.

Scam
Escroquerie

1xBet Casino

Dear Puma666,

Thank you for sharing your feedback with us. We are very sorry to hear about your negative experience and we sincerely apologize for any inconvenience caused. Please be assured that we take such concerns very seriously. We never intend to mislead our players or provide an unsatisfactory level of service. Your comments have been forwarded to the relevant departments for review.

Regarding your concern about personal information, we would like to emphasize that 1xBet strictly complies with all applicable laws and regulations on the confidentiality of personal data. You can review our rules on this matter in Section 29 of our Terms and Conditions. If you believe there has been a breach, we kindly ask you to provide more details (such as your account ID or the specific case) at security-en@1xbet-team.com, so that our Security Department can immediately investigate.We value your trust and will do our best to address your concerns as quickly as possible.

Best regards,
1xBet Team

sujan86

Bronze

Bangladesh

• 7 months ago

They closed my account, including the deposited amount, claiming it was due to multiple accounts. But I definitely do not have any other account. id:1154480481

nothing

they dont pay
bad support

1xBet Casino

Hello sujan86,

Thank you for reaching out! It is important for us to emphasize that our main objective is to adhere to the gaming policies that preserve the environment of fair play and safe gambling and our players' security. In this situation, our Security department conducted a detailed investigation and found that you have multiple accounts, which is strictly prohibited by the Rules.Due to our Terms and Conditions, multiple account registration is considered a violation and is against the rules of the players' community as well as the Rules of the Bookmaker Company. To ensure clarity and fairness, our company rules are presented to all customers before registration, which can help our customers make informed decisions. In case the customer needs to revisit these guidelins, the complete information in the 'Rules' section on our website.Due to the current situation, we regret to inform you that the accounts will stay blocked. If you have any other questions or queries, feel free to contact us via our support email, the address of which can be found in the contact section.

alfiandaris

Silver

United Arab Emirates

• 8 months ago

My 450,000$ is still locked
After 3 months of submitting appeals everywhere , they still refuse to verify my account and pay me .
Stay away from 1xbet at all cost

jm18

Bronze

Canada

• 11 months ago

Initially, I appreciated the wide variety of games, user-friendly interface, and convenient deposit methods (Interac e-transfer) offered by 1xBet. Unfortunately, things quickly turned negative when I attempted to withdraw my winnings of $2,995.56 CAD.

My account was unjustly blocked under false accusations of multi-accounting, despite providing all requested verification documents multiple times. 1xBet refused to provide credible evidence supporting their claims. Even after escalating my issue through AskGamblers, 1xBet explicitly refused to cooperate, resulting in my complaint being closed unresolved.

I strongly caution others—1xBet has proven untrustworthy and uses unethical tactics to avoid honoring legitimate withdrawals.

Good game variety
Attractive betting markets
Easy and convenient deposits via Interac e-transfer

Account unfairly blocked
Withdrawal of $2,995.56 CAD unjustly refused
False accusations of multi-accounting without proof
Poor customer cooperation and communication
Unethical delay tactics

1xBet Casino

Dear user,

Thank you for your feedback.

We regret that your experience did not meet expectations and understand how concerning this situation must be. Please note that account restrictions are only applied after a thorough investigation by our Security Department, and always in accordance with our Terms and Conditions.

We acknowledge your efforts in completing the verification process and apologize if the communication fell short. However, due to confidentiality protocols, we are unable to publicly share specific evidence regarding such investigations.

If you believe there are still grounds for review, we encourage you to contact security-en@1xbet-team.com from your registered email, referencing your case and AskGamblers ticket for reevaluation.

We appreciate your understanding and thank you for bringing this to our attention.

Sincerely,
1xBet Support Team

moha172023

Bronze

Algeria

• 1 year ago

‏I recently experienced a significant issue with 1xBet regarding a deposit I made. Despite following all the required steps and providing all necessary documentation, my problem remains unresolved after 23 hours of back-and-forth communication with their support team.

‏Here’s a summary of what happened:
‏1. I made a deposit, but the funds did not appear in my account.
‏2. I contacted customer support, and they asked me to provide proof of the transaction. I sent them all the required documents, including bank statements and transaction details.
‏3. After reviewing the documents, they asked me to wait while they investigated. However, after several hours, they repeated the same request for documents, even though I had already provided everything.
‏4. This cycle continued multiple times, and I was repeatedly told to "be patient" without any clear resolution or timeline.

‏I find this level of customer service unacceptable. The lack of professionalism and the constant repetition of requests for documents I’ve already provided is frustrating and time-consuming. I expected a more efficient and transparent process from a platform as large as 1xBet.

‏I urge 1xBet to:
‏- Resolve this issue immediately.
‏- Improve their customer support system to avoid such delays in the future.
‏- Provide clearer communication and realistic timelines for issue resolution.

‏Until this matter is resolved, I cannot recommend 1xBet to anyone. I hope they take this feedback seriously and work on improving their services.

1xBet Casino

Dear user,

Thank you for providing detailed information about your issue.

In this case, we recommend that you contact our **live support chat** or send an email to the appropriate support department to follow up on your deposit status. Please make sure to provide all relevant details, including:

- Your **account ID**.
- The **date, time, and amount** of the transaction.
- The **payment method used**.
- A **screenshot or photo of the payment receipt**, clearly showing the date, time, amount, sender’s account number, and recipient’s account number.

Please be aware that processing deposits can sometimes take up to **24 hours**. In rare cases, if there are technical issues on the payment system's side, the process may take up to **7-14 business days**.

If the transaction was made using **cryptocurrency**, kindly provide the **transaction hash** along with the screenshot.
If you have already contacted our support and not received a response, we recommend you keep following up with the support team via chat or email.

We appreciate your patience and cooperation.

Best regards,
The 1xBet Team.

bruno1007l

Silver

Mexico

• 1 year ago

They blocked my account without any reason and without explanation, when I contacted support they only said that they reserve the right to prohibit bets without giving any explanation.

Account blocked
Bloquean cuenta

1xBet Casino

Dear User,

We do not block accounts without a valid reason. In previous cases, the Security Department has conducted thorough investigations into suspicious accounts, which are always notified before being blocked due to violations of the betting platform's rules.

If you have any concerns regarding your account, we recommend that you contact the Security Department for further clarification.

Best regards,
The 1xBet Team

REKTO

Bronze

Morocco

• 1 year ago

ID account : 212327455

This website has demonstrated unprofessional and unfair behavior towards its users. I have submitted all the required documents, including official document photos, my bank statement, and my Skrill account details. However, instead of resolving my issue and paying me the money owed, they fabricated illogical excuses and made baseless accusations.

I have been accused of hacking accounts and breaking laws, which is completely unreasonable. The matter escalated to the point of being threatened with accusations of financing terrorism and filing a case with the international law enforcement agency (Interpol) simply because I won $1,400.

Such actions can only be described as violations of integrity and credibility. This website exploits its power to threaten users and prevent them from standing up for their rights.

The support team is not responding
Closing accounts without justification

1xBet Casino

Dear Player,

We regret what has happened. In any case, if you still have questions regarding the decision made by the **security department after the investigation, you can request more information by contacting **security-en@1xbet-team.com.

Thank you for your understanding.

Best regards,
The 1XBET Team

DestinyZ93

Bronze

Japan

• 1 year ago

Account ID: 1098108033

I deposited 5000 SGD with 1xBet , and made a few bets subsequently, theres losses and winnings, but ultimately my balance was 12k SGD. i tried to withdraw, and the verification process started. i understand that its part of their process to verify the account. But it started to get ridiculous , first they ask me to fill in the details on my account, then they ask me to take a selfie of me & my NRIC together with their security's team message, which i did. Then, they asked me to send my utility bill . The whole process has delayed for more than a week which is significantly longer than all other betting sites/casino. Why does it feel like they are intentionally delaying the process to not pay out?

It has been more than 10 days, and i have received no updates on my account. If there are active replies from 1xbet team, the overall experience would have been way better. But due to the lack of replies, inefficient support team, it just makes the whole experience feels like a scam.

Horrendous live chat support team
Unable to withdraw funds
Extremely long verification process

grassgrossmy

Bronze

Malaysia

• 1 year ago

Here is how 1x bet scam people
1. Deposit scam -bank transaction successfully but they keep telling you they didn’t receive. When summit report to customer chat they will ask you to send email, when you’ve sent email they takes 1week to reply you, they ask proof of slip receipt blablabla then takes 3-5 days reply you again, you try to use chat support it’s disabled and email no reply anymore.

2. Withdrawal scam - when you trying to withdraw your winnings they will rejected first and they will tell you their some banking technical issues please summit your withdrawal later , this trick is make you get in the casino and bet again and lose all your money or half.

3. Registration scam - they’ve quick sign up option and the username and password is set by them , if you use quick sign up option to deposit and play you will get big trouble if you don’t save the password and username number. You have to email them again and wait for a month to solve/unsolved this problem.

4. Banking companies withdraw to your account- all the money wining transfer to your account is under different companies, which mean this all companies are suspicious money laundering.
, I’ve checked the companies background and yes all the details are fake , company address is fake, company registration date is just few month only, some companies are selling food,mobile,dress,toy. Please take note you will take all responsibility of it when your bank questioning you and you will investigate by them and freeze bank account.

I’m victim of deposit scam, I’ve deposited and they told me I’m using multi account, I really don’t understand what they mean , I only have 1 account playing with , I try to email them and yes there’s no more updates and my live chat is disabled as well.

ID:196727839
Registered on : 06/06/2020
Deposited: MYR1800
Deposited date:19/12/2024
Deposited Time: 16:55
To company:
Business Name:CH PC ENTERPRISE
Business Registration No.003645278W /202403239642
Business Type
WHOLESALE OF COMPUTER HARDWARE, SOFTWARE AND PERIPHERALS
Business
Commenced
2024-09-09
State
WILAYAH
PERSEKUTUAN

Rejected withdraw
Deposit scam
Disabled live chat
Email no response

1xBet Casino

Dear, grassgrossmy!
We understand how important quick and easy transactions are, which is why we strive every day to ensure a fast and automated process for depositing and withdrawing funds within a few minutes. However, due to the workload of payment systems, transactions may sometimes take a bit longer. Additionally, there are several other reasons for delays, such as errors in filling out deposit requests or technical difficulties on the server side.
For a faster resolution of your issue, we recommend contacting our support team via online chat or through our official email. Please provide the following transaction details:
- ID (player account number)
- Date and time of the transaction
- Transaction amount
- Name of the payment system
- Screenshot or photo of the receipt showing the date, time, and transaction amount.
Once your request is assigned a unique ticket number, our specialists will begin processing it. There is no need to submit repeated requests—just wait for feedback via email.
When registering, every player is informed about and agrees to the rules of our betting platform. All fields marked with a red asterisk in your personal account must be filled in. If a player wishes to change any data, they must contact support using the email address registered in their account. Winnings can only be transferred to the wallet number used for the deposit.
Please double-check your payment details, as the accuracy of the provided information is the sole responsibility of the player.
We hope this information has been helpful.
Sincerely,
The 1xBet Team

dakesh

Bronze

India

• 1 year ago

1xbet has been a great way to keep myself entertained. They offer a ton of games from various sports to live casino options and it never gets boring. The Casinguru tips have been a hug help in improving my games and understanding betting strategies. I really trust 1xbet because it's genuine are reliable platform no fake stuff here. The betting options are fair and the results are transparent which is big plus .My only issue is that sometimes customer support can be slow to respond but other that it's been a great experience

Diverse game options
Reliable and genuine
Helpful Casinguru tips
Fair and transparent

slow customer support

1xBet Casino

Dear Dakesh,

Thank you for your wonderful feedback! We're thrilled to hear that you've found 1xBet both entertaining and reliable, and we’re glad the variety of games and transparent betting options have enhanced your experience.

We appreciate your understanding regarding occasional delays with customer support and are actively working to improve response times.
Thank you for trusting 1xBet, and we look forward to continuing to provide you with a great gaming experience!

Best regards,
The 1xBet Team

Tejas-486

Bronze

India

• 1 year ago

When I first signed up for 1xbet, I was drawn in by the welcome bonus for casino section it seemed like a great deal, but after playing for a while, I realized how tough it is to actually unlock the bonus. The requirement are pretty high, and unless you're playing constantly, it can take a while to meet them. But I am a heavy bettor soo it's ok for me.

I've been playing mostly roulette and blackjack, and I've had a few good sessions, I'm very close from unlocking the full bonus. The platform itself is solid, but the high playthrough requirements are a drawback for anyone hoping to cash in on the bonuses quickly specially for casual bettors

Attractive welcome bonus for new players
Fun variety of casino games, especially table games.

High wagering requirements for bonuses.
Limited customers support availability during off-hours.

1xBet Casino

Hello,

Thank you for sharing your experience! We're glad to hear you’ve been enjoying our casino games, especially roulette and blackjack, and that the welcome bonus has been a motivating factor for you. While the wagering requirements can be challenging, they’re designed to keep the bonus system fair and rewarding for active players like yourself. We appreciate your understanding as a heavy bettor and value your feedback about the platform.

Your note about customer support availability is also important, and we’re working on enhancing our service to better meet your needs.
Thank you for choosing 1xBet!

Best regards,
The 1xBet Team

mblank

Silver

Canada

• 1 year ago

don use this 1xbet when you are playing big bets USD 1K ABOVE you be short change when you withdrawal, and if you are winning total bets of 5k above , guess what you be short change. consider lucky if they still pay you.

scam they will never pay in full when you win big
cheats . do not use crypto to deposit , you receive 20% less cheats
rude live chat operator that keep repeating the same scam when you face withdrawal issue.
cheats email , they email you with all lies that they already pay your winnings but you receive less by alot . your account will state the full $$ which you receive only 70%%. super cheats

1xBet Casino

Dear mblank,

We sincerely regret that you feel this way about your experience. Ensuring a fair and transparent environment for all our customers is one of our top priorities. Allow us to address your concerns.
Regarding withdrawals, we process payouts based on the exact amount reflected in your account. If discrepancies arise, they could be due to factors such as exchange rate fluctuations, transaction fees, or incomplete verification. For large bets and winnings, our platform adheres strictly to the terms and conditions outlined in our policies, and we encourage users to review these for clarity.

As for deposits via cryptocurrency, variations may occur due to market volatility and associated transaction fees, which are common across financial platforms. However, we are committed to ensuring you receive accurate amounts and will gladly review any concerns further.

We apologize if you found our live chat or email support unsatisfactory. Providing exceptional customer service is important to us, and we will work to improve the quality of responses and resolution of issues.
Please contact us directly with your account details at info-en@1xbet-team.com, and we’ll investigate your case thoroughly. We value your trust and are committed to resolving any misunderstandings. Thank you for bringing this to our attention.

Sincerely,
The 1xBet Team

Mukul_Anand344

Bronze

India

• 1 year ago

I really enjoy the casino section of 1xbet especially the variety of slot games available . The graphics are high-quality and the themes are engaging making for an enjoyable gaming experience I appreciate the addition of progressive jackpots which adds an exciting element to gameplay However, I found the selection of live dealer games to be quite limited Expanding this section would make it more appealing to those who enjoy the interactive experience of live gaming.

High quality graphics in slots.
Engaging themes and progressive jackpots.

Limited live dealer game selection.

1xBet Casino

Hello,

Thank you for sharing your experience! We're delighted to hear you enjoy the variety of slot games and appreciate the quality graphics and engaging themes. It's great to know the addition of progressive jackpots has added excitement to your gameplay. We also value your feedback about the live dealer games and understand the importance of offering a broader selection. Your suggestions help us improve, and we’ll work on enhancing this section to provide a more interactive and enjoyable experience.

Best regards,
The 1xBet Team

shantnu1109

Bronze

India

• 1 year ago

when I got to know about roulette spin I became it's fan literally I am so much into it now. Playing roulette on 1xbet is so wasy I learnt it in very less days and now I play it very well landing on my mother was so exciting .
Now I am trying other casino games I see some new version on 1xbet and I am gonna try them real soon
I like 1xbet for its casino games and even for betting on sports but there are few things I wanna callout like verification is most irritating here the number of documents they take for verification is just too much .

highs of big wins
realistic roulette wheel
engaging gameplay

verification is lengthy

1xBet Casino

Dear shantnu1109,

Thank you for your feedback!
We're thrilled to hear you enjoy playing roulette and exploring our casino games. It's great to know you're finding the platform easy to use and are excited to try new versions of games. We appreciate your honesty about the verification process and understand it can be time-consuming; we aim to ensure a secure and reliable experience for all our users. Your input is invaluable, and we'll work on making improvements to enhance your overall experience.

Best regards,
The 1xBet Team

timmy3133

Bronze

Japan

• 1 year ago

what i said in cons they scammed me 70000 there is no way 1x bet will get out of this unless they kill me

scamming
cannot cashout
they wont let you take your win
no pros

andersonsantos

Bronze

Brazil

• 1 year ago

I've been with 1xBet for over a year now and I can say that it's one of the best. The reliability of the platform is remarkable, I've already made several withdrawals and I've never had any problems with them. What's more, the promotions and bonuses are fantastic! Every time I make a deposit, I wait to see what offers are available.

1xBet Casino

Thank you for sharing your positive experience with 1xBet! It's great to hear that you've been enjoying the platform's reliability, smooth withdrawals, and fantastic promotions. Your feedback is valuable, and we're happy to know you're making the most of the offers available. We hope your experience continues to be just as rewarding!

masterofghana

Bronze

France

• 1 year ago

I am relatively new to the game and have little user experience. I find the 1xBet website confusing in terms of the toolbar section display and overall interface structure. Am I supposed to dive deeper into it or leave it? It remains to be seen, but I am losing my patience when I get lost searching for something. But I like the number of games and the speed of deposits and withdrawals

1xBet Casino

Dear masterofghana,

Thank you for your feedback! We understand that navigating a new platform can be a bit overwhelming, and we truly appreciate your patience. We're glad to hear you enjoy the variety of games and the speed of deposits and withdrawals.

We’re constantly working on improving the user experience, so your comments are valuable to us. In the meantime, feel free to reach out to our support team if you need any guidance on using the platform—we’d be happy to help you get more comfortable with the interface.

Best regards,
1xBet Support Team

eltontips

Bronze

Brazil

• 1 year ago

As a regular user of 1Xbet, I can say that the platform has exceeded my expectations. The casino section has lots of great games. I've made deposits and withdrawals without any problems and it's one of the casino platforms I use the most

Variety of Games
Variedade de Jogos
Very fast serves
Saques muito rápidos

1xBet Casino

Dear eltontips,

Thank you for your positive feedback! We're thrilled to hear that 1xBet has met your expectations and that you've had a great experience with our casino games and payment process. We appreciate your continued trust and support, and we’ll keep working hard to provide you with the best service.

If you ever need assistance, don’t hesitate to reach out!

Best regards,
1xBet Support Team

vinicius2025

Bronze

Argentina

• 1 year ago

Many players complain about payouts, but I personally have not had any problems. I am interested in the bonus program, which pleases me with a different number of bonuses and their conditions. I am happy to play here.

Fast Refunds
Reintegros rápidos
Many Slots
Muchas Tragamonedas

1xBet Casino

Thank you for sharing your positive experience! We're glad to hear that you've had smooth payouts and are enjoying our bonus program. Our team works hard to offer a variety of bonuses and promotions, so it’s wonderful to know you’re pleased with them. We appreciate your support and wish you continued success and enjoyment on our platform!

mendesscristianos

Bronze

Mexico

• 1 year ago

The other night, on October 26th, I forgot my password and tried to recover it. I sent a message to the support team about this problem and within a couple of minutes I had access again. I was really happy that the customer service helped me super fast, even though it was already midnight.

My overall experience:
The truth is that everything works pretty well. The platform is stable, it doesn't crash, and they have a range of games to choose from. The odds are competitive and they always have some great promos.

Customer Service
Servicio de Atención a Clientes
Payment Methods
Métodos del Pago

1xBet Casino

Thank you for your positive feedback! We're delighted to hear that you had a seamless experience with our verification process and that you feel confident in the security of your personal data and transactions. It’s fantastic to know you’re enjoying the game variety, customer service, and efficient withdrawals. Your trust and satisfaction mean a lot to us, and we’re here to ensure every experience is enjoyable. Happy gaming, and may your success continue!

babigr14

Bronze

Argentina

• 1 year ago

I won $1500 in 2 months on slot machines. I was asked for documents to verify my account. I provided all the necessary information and it didn't take long. I fully trust this casino and both my personal data and money transactions are fully protected.
They have a lot of games, good customer service and fast withdrawals.

Medium
Soporte
Many Games
Muchos Juegos
Transactions are fast
Transacciones son rápidas
Bond
Bono

1xBet Casino

poivon

Gold

Brazil

• 1 year ago

Edit: I've edited my review, where I put fast withdrawals which is true and I put negatively many problems with the payment system, which is what delays deposits and withdrawals to be fair and I've changed my experience from very negative to neutral to be fair.
---

My experience with 1Xbet was very good until last week, when I deposited R$100.00 and managed to add 900 reais to my balance in slot games, where I asked for a withdrawal.
Until today I have not been paid (4 days now). I contacted support several times and they told me that the specialists are waiting for a response from the payment system. I have nothing to do with it, if they have problems with the payment system, let them sort it out, but let them pay me what I'm entitled to.
It's never taken even 30 minutes to make a withdrawal, except for this last one.

Lots of games
Muitos jogos
Account security
Segurança da conta
Phone support
Suporte por telefone
Fast withdrawals
Saques rápidos

Problem with payment system
Problema com sistema de pagamentos
Bad support
Suporte ruim
Confusing site in E-Sports
Site confuso em E-Sports

1xBet Casino

Dear Poivon,

Thank you for reaching out to us. We are very sorry for the inconvenience caused.

We understand your concern and want to assure you that we are doing everything possible to resolve this situation. However, it is important to note that the technical issues you mentioned are occurring on the side of the payment system, and we may not always be able to influence the speed of their resolution. We appreciate your patience and are working to resolve this issue. We assure you that as soon as a response is received from the payment system, our support team will promptly notify you of the results via email.

If you have any additional questions or need further information, please do not hesitate to contact our support team. Thank you for your understanding.

Best regards,
The 1xBet Team

Rohe

Bronze

United Kingdom

• 1 year ago

1Xbet has both positive and negative aspects. On the one hand, the platform is safe and reliable for placing bets online. Payment methods are secure and transactions are fast and hassle-free. However, some users may encounter difficulties when withdrawing their funds.

Payment methods are secure
Los métodos de pago son seguros
Transactions are fast and hassle-free.
Las transacciones son rápidas y sin complicaciones.

You may encounter delays when withdrawing funds.
Se pueden encontrar con retrasos al retirar fondos.

1xBet Casino

Dear Rohe,

Thank you for your feedback. We understand that some users may experience challenges with withdrawals, and we are continuously working to improve this aspect of our service. If you encounter any issues, please don't hesitate to contact our support team for assistance. Your satisfaction is important to us, and we appreciate your understanding and support.

Best regards,
The 1xBet Team

Fer70

Silver

Mexico

• 1 year ago

I am going to update my review, I have been waiting for my withdrawal for 6 days, I am a fully verified user and ruby level which means that I have already made several deposits and withdrawals, on the 2nd day I started requesting support in the chat and the operators have been the worst They are rude and get offended when I ask them why it is taking longer than usual (they don't understand that their salary comes from the money you leave in their casino). Well, to this day they only tell me that the withdrawal time is not the responsibility of the casino. casino and that I should wait the maximum period. I advise you not to play in this place under any circumstances, better look for another casino with better service.

TERRIBLE WITHDRAWAL TIME
PÉSIMO TIEMPO DE RETIRADA
TERRIBLE ONLINE SERVICE
PÉSIMO SERVICIO EN LÍNEA

1xBet Casino

Dear Cortaodoble,

We are very sorry for the delay.
If the status of the withdrawal request is "Approved," then the request has already been approved by us and transferred to processing by the payment system/issuing bank, which may take from a couple of minutes to several working banking days depending on the system workload.

Unfortunately, we cannot influence the speed of the crediting process as the request is currently being processed by the payment system/bank, and we cannot affect their regulations and speed. Therefore, we count on your understanding and expect the final status of the transfer in the order of the queue. Once the transfer is completed, you will receive a notification in your personal account's transfer history.

Best regards,
The 1xBet Team

Safety Index of 1xBet Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 1xBet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.6/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Players claiming one too many bonuses risk losing their winnings
T&C copied from the casino's website (in English):
Read less
Read more
Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
Read less
Read more

Other factors

Reputation helped by land-based casinos or betting shops

Complaints about 1xBet Casino and related casinos

(338)

338All16Opened30Unresolved77Resolved215Rejected

Complaints directly about 1xBet Casino

Current status Waiting for a delayed payment 5d 22h 20m 36s

Withdrawal of player's winnings has been delayed.

The player from France has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.

Opened Submitted: 19 Mar 2026

Our verdict Other

Player’s account has been closed and winnings confiscated.

The player from French Guiana, residing in mainland France, reported an unjustified account closure and the confiscation of €1,065.09 by 1xBet following a KYC verification process. He denied the accusation of multi-accounting, claiming he had provided all required identification and that 1xBet had acknowledged his legitimacy by allowing prior withdrawals. We reviewed the case but found ourselves unable to fairly assess the casino's investigation or explanation due to insufficient expertise and lack of insight into the specific circumstances. Consequently, the complaint was closed without further intervention.

Read moreRead less

Closed Submitted: 17 Mar 2026

Disputed amount: €1,065

Current status Waiting for Casino Guru to reply 3d 0h 58m 27s

Player's account is closed and funds are inaccessible.

The player from Uzbekistan has a blocked 1xBet account, preventing access to her balance, which consists solely of personal deposits. She has provided all the requested documents but is still unable to withdraw her funds.

Read moreRead less

Opened Submitted: 17 Mar 2026

Current status Waiting for player to reply 1d 23h 56m 35s

Player’s withdrawal has been delayed.

The player from Cameroon reports an unresolved issue with a withdrawal request of 40,000 FCFA made on February 16, 2026, via Orange Money, which has not been processed after 30 days. Despite contacting customer service and receiving confirmation that the request was forwarded, he has not received any updates or resolutions.

Read moreRead less

Opened Submitted: 16 Mar 2026

Current status Waiting for Casino Guru to reply 2d 5h 43m 36s

Player's winnings are uncredited.

The player from Algeria reports a technical issue with 1xbet Casino regarding a winning of 20.56 USD from the slot game Stormforged, which has not been credited to his account. Despite multiple contacts with live support and the security department, the issue remains unresolved, and he is requesting assistance to facilitate the credit of his winnings.

Read moreRead less

Opened Submitted: 15 Mar 2026

Current status Waiting for player to reply 1d 19h 31m 53s

Player's winnings have been confiscated.

The player from India has been playing at the casino frequently but recently faced a deduction from her winnings of 27,000. She asked the casino for an explanation but received no response.

Opened Submitted: 15 Mar 2026

Current status Waiting for player to reply 1d 0h 16m 5s

Player's winnings are being withheld.

The player from Cameroon successfully created her 1xbet account and won money but faces withdrawal issues due to requested documentation, including medical records. Despite providing all necessary documents and having a video conference, her winnings are still being withheld.

Read moreRead less

Opened Submitted: 14 Mar 2026

Our verdict Other

Player's account balance has been confiscated.

The player from France had requested a withdrawal of 1600 USD six weeks prior, after initially withdrawing 300 USD. His account was then sent for a security review, and shortly after, his balance dropped to 0 USD without a clear explanation from support. He sought assistance in recovering the missing funds totaling approximately 1669 USD. We were unable to resolve the issue as the casino’s internal investigation and the nature of sports betting activity prevented us from fairly assessing the situation. Consequently, the complaint was closed without recovery of the funds.

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Closed Submitted: 12 Mar 2026

Disputed amount: $1,669

Current status Waiting for player to reply 2d 2h 18m 31s

Player’s account verification has been delayed.

The player from Tunisia faces difficulties with account verification as her documents are unfairly rejected by the casino's security team, despite providing original photos as required. She has offered to cooperate further, including a live video call, but has not received a response from customer support for several days.

Read moreRead less

Opened Submitted: 08 Mar 2026

Our verdict Case closed

Player's deposit has been rejected.

The player from Egypt faced issues with a 34,000 EGP deposit to the casino, which was rejected because it was transferred from his bank account instead of Instapay. Despite providing evidence, including a video of the transaction and account details, he received no support from 1xbet. The bank confirmed the transaction was successful, and after investigation, 1xbet credited his account. The complaint was resolved with the player's issue addressed following confirmation of the deposit.

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Resolved Submitted: 07 Mar 2026

Disputed amount: 34,000 EGP

Show more complaints (+10)