1xBet Casino LAT - Player's withdrawal delayed due to unresolved verification.

Good evening, the betting company 1xbet has not responded for days regarding the document verification needed to complete a withdrawal. I have sent several photos of the documents with a selfie more than 7 business days ago and the issue is still unresolved. I have reported this via chat and by phone, but they just ask me to wait. I urgently need these documents verified to proceed with the bank transaction with the company. Thank you.

Dear mmpinturas2015,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela