1win Casino - Player's VIP account has been closed.

Hi Casino. Guru team

My name is A. K., my 1win account I'd is 450*******, I was VIP member of 1win platform, however one day I received a email from 1win security team stating that (multiple accounts use of software to automate bets play in arbitration Situation if the game account is not used to place bets abuse of loyal programs etc)

However I haven't used any multiple accounts, also I also 1win team to provide me the evidence of multiple accounts but aren't replying me on email also they blocked me from X(twitter) it is my hard earned which in 1win account , and 1win team unnecessary blocked my account without giving me any evidence this is unfair , please help me to get my amount and account back

Dear Asifkhan54, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hey Veronika, thanks you for response, I appreciated, and I would like to tell you that at 1win platform I have only one account nobody in my home don't use 1win platform they don't even know this , and I have already passed the verification but after few days they again stopped my withdrawals so I Emailed them at security@1win.xyz , asked them why did you Stopped my withdrawal , they stated due to multiple use of account your account is blocked, however I haven't used multiple accounts also I asked them to provide me the details of multiple accounts , I want evidence , but now they're not responding the email

Please help me my hard earned money is stuck in this 1win account. Also check the attached document

Dear Veronica

Please ask them 1win team to provide me the evidence of multiple accounts, I want to know, my hard earned money is stuck at 1win, If you're not unblocking my account but atleast I want my amount back that's my hard earned money, it has been more than a month ago, if it will not get resolved I will go to police station and fill complaint against 1win ,

Dear Veronica,

I have been waiting for your reply ,

I have only one account , I did completed the Kyc verification process but after few days they blocked my account, for multiple use of account, which is false allegation on me , my Hard earned amount is stuck in 1win , I was playing fair game ,this platform blocked my account unnecessary, I believe , they think by doing this they gets money of their clients,

If thats the case please stop doing, user are deposit their Hard earned money, return my amount

Dear Veronica

I had trusted on 1win platform , and I was genuine user more over I played fair game , additionally completed the kyc process but still they blocked my account after few days , for multiple use of accounts which is absolutely false accusation on me , my hard Money is stuck ₹50,000 above , please ask 1win to return my money , or else I will have to report it to police station

Regards

Asif

Dear Veronica

I heard a very good feedbacks about 1 win that they never Stop their clients withdrawals, 1win has very supportive team, however in my case I have Emailed them regarding my account blocked but they did not replied to my email, I would like to request 1win . Please unblock my account my hard earned money is there in 1win .

Regards

Asif

Dear Casino Guru team,

Please revert me , my 1win account is still blocked, and there are not even replying me on E-mail, my amount is in there 1win platform , unnecessary they blocked my account for stating that Multi use account, Which is false accusations on me, since 1 month I have been asking for evidence of Multiple accounts even I want to know the evidence , I'm a genuine user I can give the Documents of what ever you ask, I'm still ready to continue the 1win platform if they unblock my account and return my amount.

Dear Asifkhan54,

Thank you for your responses. However, we received a complaint with the exact same text on the exact same date as you sent us this complaint. https://casino.guru/1win-casino-player-s-vip-account-has-been-blocked

Can you please explain if you know this player? Is there a possibility that you both used the same IP address or device or payment methods?

thank you so much for your reply

Dear Veronica and casino guru team,

No Ma'am I don't know whose this person , but if you still think that , I'm ready to provide you the my KYC documents of mine, and why would I breach any rule I had before read the terms and conditions, and I comply with the agreement , I did nothing wrong, I had not use multiple accounts nor different I.P , my 1win account is blocked and my Funds is there in the account, I would request you to please give my funds ,

Please revert me as soon as possible

Thank you

Regards

Might be the complainant copy my text and paste his in own complaint may be he thought that my complaint details could help him to rectify his problem , I'm not sure why he copy my text you can ask to him , anyway ma'am help me with my 1win account , when will it unblock ?

Dear Veronica

As I tried to login my 1win account it is still blocked, I'm unable to login , my funds is still there in 1win account , how long will take to unblock? , Moreover I haven't receive recieve any evidence from 1win, could you please look into these, and resolve it as soon as possible.

I emailed 1win several times but they aren't reply to my email

Dear Veronica

Why it's taking you entire week, just to reply me, since 2 week you have been Coordinating with you but I haven't recieve any proper resolution, I thought this platform gonna help me to get my hard earned money back now I'm losing my hope, you don't know what situation I have been going since my more than ₹50000 stuck in 1 win , I feel like to do suicide but I'm compelled, for no reason 1win team blocked my account, please help me

Please look into these (petronela.k@casino.guru)

Dear Asifkhan54, thank you for your patience. I’d like to invite a representative of 1win Casino to join the conversation and participate in the investigation of the case. Could you please provide additional information regarding the player's alleged use of multiple accounts? Kindly send any evidence related to the closure of their account to veronika.l@casino.guru. Thank you for your cooperation.

Dear Veronica

Please ask 1win to share the evidence to me as well on email even I want to know which multiple accounts they're talking, about , I have only one account at 1win platform which is also KYC Verified and I was VIP member at 1win

please don't believe or fall any of them false evidence without asking and showing to me the evidence , first confirm to me

My fund's is there in 1 win account

Hi 1win team ,

We have been waiting , please reply over here

Добрый день!

Отправили доказательства на почту.

С уважением, команда 1win.

Dear Casino team

Please check 1win team has sent you the evidence, please look carefully the evidence

1win team, also refund my amount which I had deposited in 1win, my wife is pregnant , and I need my funds in this situation.

Dear 1Win Casino representative,

Thank you very much for your email.

Dear Asifkhan54,

I'm sorry to inform you that we have received evidence suggesting that you have used the same device as another user while playing in this casino. Additionally, it was the user who lodged a complaint that had the same text as yours. Please note that it is important to always use your own device and payment method while playing in the casino.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Dear 1Win Casino representative,

Thank you very much for your email.

Dear Asifkhan54,

I'm sorry to inform you that we have received evidence suggesting that you have used the same device as another user while playing in this casino. Additionally, it was the user who lodged a complaint that had the same text as yours. Please note that it is important to always use your own device and payment method while playing in the casino.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.