1win Casino - Player's VIP account has been blocked.

Hi Casino. Guru team

My name is M. P., my 1win account I'd is489**** , I was VIP member of 1win platform, however one day I received a email from 1win security team stating that (multiple accounts use of software to automate bets play in arbitration Situation if the game account is not used to place bets abuse of loyal programs etc)

However I haven't used any multiple accounts, also I also 1win team to provide me the evidence of multiple accounts but aren't replying me on email also they blocked me from X(twitter) it is my hard earned which in 1win account , and 1win team unnecessary blocked my account without giving me any evidence this is unfair , please help me to get my amount and account back

Dear Memuna, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

No, there is no other player in my family except me and I have been blocked immediately after my KYC. no i have used any bonus

Reply to this message

Thank you for your response. However, we received your complaint at the same time and on the same day as this one: https://casino.guru/1win-casino-player-s-vip-account-has-been-closed Both of your texts are exactly the same. Since your complaint was sent as the second one, can you please explain if you know this user?

I don't know this person , but I just copied his complaint text , because it's seemed to be relevant to my problem that is why I copied it, I hope it doesn't matter apart from that may I know what is the resolution , and how it is going to be resolved ? Additionally I have not use any multiple accounts, and there's no such evidence recieve from 1win , 1win team just trying to take users amount . Whatsoever documents is require from my side I will provide you

Thank you for submitting all the necessary information. I’d like to invite a representative of 1win Casino to join the conversation and participate in the investigation of the case. Could you please provide us with evidence of this player having multiple accounts? Please send the screenshots as well as any relevant information to veronika.l@casino.guru. Thank you for your cooperation.

Thank you Veronica for your reply, I have been waiting , I want the evidence on my Email as well M*****@gmail.com, because I don't trust 1win at all maybe they could share your false evidence , my deposit amount is in 1win account, I want it anyhow

Initially when I created the account they didn't ask for any verification, nor they asked when i deposited the amount but when I won some winning then I tried to withdrawal they blocked the account , just by saying multiple use of account,

I didn't use any multiple accounts, they just need a excuse to take user amounts, this kind of Casino's platform should be ban permanently, i want my funds back

Добрый день!

Отправили доказательства на почту.

С уважением, команда 1win.

Share me those evidence to me as well and Give me my funds back , that was my hard earned amount I had deposit, it's big amount I cannot sit quiet , any how at any cost I want my funds, don't force me to attempt suicide 😭 give me my money back 1win is one of the worst platform I have ever seen , they blocked user accounts by giving false reason , thats why there rating is down , Casino guru team you can check on YouTube 1 win user has shared their experience they blocked users account and their funds. even if you unblock my account I will not continue, I just want my funds back.

Veronica please forward my case to high authority

Dear 1Win Casino representative,

Thank you very much for your email.

Dear Memuna,

I'm sorry to inform you that we have received evidence regarding you having multiple accounts while playing in this casino. Please note that it is important to always use your own device and payment method while playing in the casino.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.